Experience

Apparel21

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Analyst

  • May 2022 - Present

  - First point of contact for fashion and apparel clients seeking support with Apparel21 ERP software - Provide a high level of customer service and support clients with software/hardware troubleshooting specialising in Retail/POS, and working with Consultants, Business Analysts, and Developers to ensure business solutions are working as intended - Use SQL to query and update client information and perform data analysis. - Perform ERP system upgrades on client sites. - Carry out network administrative tasks. Show less



Accent Group Limited

• Australia
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Aug 2021 - May 2022

  Management of multiple retail store chasing KPI's, managing a team of staff and ensuring all store operation runs smoothly. - Staff Rostering - Team Management - Staff Training - Inventory Management - Customer Service - Staff Development Management of multiple retail store chasing KPI's, managing a team of staff and ensuring all store operation runs smoothly. - Staff Rostering - Team Management - Staff Training - Inventory Management - Customer Service - Staff Development



The Outdoor Education Group (OEG)

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Group Leader

  • Apr 2021 - Aug 2021

  Educating Students using the outdoor environment, developing young peoples life skills. - Group Management - Time Management - Facilitation - Risk Management Educating Students using the outdoor environment, developing young peoples life skills. - Group Management - Time Management - Facilitation - Risk Management



Sony Electronics

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Store Manager

  • Jan 2020 - Apr 2021

  Management of a a retail store in consumer electronics chasing KPI's, managing a team of staff and ensuring all store operation ran smoothly.- Stock Ordering & Inventory Management- Small Team Management- Staff Training- Customer Service- Staff Development- Usage of SAP- Running Product Events

• Assistant Manager

  • Jul 2018 - Dec 2019

  - Small Team Management- Achieving Weekly & Monthly KPI's- Stock & Inventory Management- Customer service & support

• Sales Consultant

  • Aug 2017 - Jul 2018

  - Achieve set personal KPI's weekly.- Retail sales & troubleshooting.- Stock tacking.



The North Face, a VF Company

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Mar 2016 - Aug 2017

  - Customer Service - Stock Taking - Merchandising - Store Supervising - Customer Service - Stock Taking - Merchandising - Store Supervising



Bivouac Outdoor

• New Zealand
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Retail Assistant

  • Dec 2014 - Jan 2016

  - Customer Service - Stock Taking - Restocking - Gear Hiring - Item Picking for Web orders - Customer Service - Stock Taking - Restocking - Gear Hiring - Item Picking for Web orders



The Outdoor Education Group (OEG)

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Group Leader

  • Jan 2013 - Feb 2015

  - Leading groups of up-to 22 students - Teaching students life skills including: - Communication Skills - Team Work - Leadership - Map Reading - Cooking - Self Confidence - Leading groups of up-to 22 students - Teaching students life skills including: - Communication Skills - Team Work - Leadership - Map Reading - Cooking - Self Confidence



Bivouac Outdoor

• New Zealand
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Retail Assistant

  • Dec 2011 - Dec 2012

  Customer Service Customer Service