Office Manager

• Jul 2022 - Present

Senior Logistics Coordinator

• Apr 2022 - Jul 2022

Logistics Coordinator

• Jan 2022 - Apr 2022

Waitress

• Sep 2021 - Jan 2022

Professionally served and assisted up to 19 tables worth of customers, demonstrating abilities to excel in a challenging, high-volume environment. Advanced skills relating to problem-solving and conflict resolution by providing solutions to customer concerns and complaints. Developed effective verbal and written communication with customers, colleagues, and managers to ensure smooth operation of the restaurant. This is evident through the frequent answering of phone calls, which required the logging of relevant information regarding customer bookings and personalised orders for collection or take-away. Demonstrated attention to detail in terms of cleanliness, food preparation, and taking orders - especially regarding food allergies and intolerances - to ensure customer satisfaction.

Retail Assistant

• Nov 2020 - Jan 2021

Demonstrated effective verbal communication and the ability to work under high-pressure situations through assisting more than 50 customers per day while also dealing with customer complaints and providing resolutions to their issues. Displayed initiative through ensuring shelves and racks were fully stocked and loading bays were kept well organised. Fully trained and experienced in the operation of cash register and credit card machines to process customer payments and processing product returns and exchanges, demonstrating numeracy and IT skills. Illustrated strong organisational and time-management skills through balancing a part-time job while also maintaining a first-class degree from the University of York

Law Student Intern

• May 2016 - Jun 2016

Demonstrated legal research skills through critically analysing multiple Memorandums of Understanding between Thailand and various other East Asian countries, in aiding a pro bono case on human trafficking in Thailand. The subsequent written report, summarising the analysis, developed skills regarding written communication, specifically legal writing skills, as well as attention to detail. Executed a formal presentation on ‘class action cases’ to senior lawyers of the firm. The presentation was well received, and the PowerPoint slides were used as an exemplar of how visual representation can aid in creating a well-structured and organised presentation. This developed effective verbal communication skills, specifically public speaking, and deliverance skills. Demonstrated effective organisation and time-management skills through completing all the tasks required, while also maintaining a “high quality of work” as commented on by my supervisor.