Experience

PADU Corp

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Executive Director Programme Management

  • May 2022 - Present

  Head of Programme Management Office in PADU (Education Performance and Delivery Unit) that oversee the transformation of Malaysia Education system via the implementation of Malaysia Education Blueprint (MEB) 2013 - 2025. Head of Programme Management Office in PADU (Education Performance and Delivery Unit) that oversee the transformation of Malaysia Education system via the implementation of Malaysia Education Blueprint (MEB) 2013 - 2025.



PADU (Education Performance and Delivery Unit)

• Putrajaya, Malaysia

• Director of Programme Management

  • Dec 2014 - Apr 2023

  Ministry of Education embarked on education transformation journey via Malaysia Education Blueprint (MEB) 2013 – 2025. The Ministry has put focused on implementation in ensuring the success of the blueprint delivery with the establishment of Education Performance and Delivery Unit (PADU). PADU was mandated to drive, facilitate, formulate and oversee the implementation of the MEB. As a PMO Director, lead a team that report directly to Executive Director of PMO: • Institutionalize best practices, techniques, templates and tools for programme management • Strategize, plan, monitor and review overall MEB initiatives progress and key performance metrics. • Strategize, plan, monitor and review PADU business plan and key performance • Engage the Ministry Top Management on syndication and problem solving sessions • Provide consultative and technical expertise to internal and external stakeholders on strategic planning, problem solving and data analysis Special Project: National Education Policy Review Committee (2019) Appointed by Minister of Education as Taskforce Team who provided technical expertise to the Committee to review Malaysia education policy. Expertise provided include project planning, data analysis, technical review and report write-up. Developed structured transition plan from report recommendations to implementation plan which was approved by the MOE Top Management. Special Project: Ministry of Education Annual Budget Review Tasked by MOE Top Management to review the Ministry annual budget and the budget planning process. Improved the budget planning process by eliminating silos process, shortened the budget review process, focusing on eliminating redundant programmes and emphasizing on prioritization. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior Manager

  • 2012 - Dec 2014

  PROJECT MANAGER for BILLING IMPLEMENTATION and MIGRATION PROJECT MISSION 1Migrate datafrom Legacy Mainframe Billing System to best-of-breed Oracle BRM 7.3 Billing System. This is a huge milestone for the client as the transformation will reduce operation cost and risk and fasten product launching. As Project Manager, in charge of Mission 1 out of two project’s missions, Responsible from mobilizing the team, monitoring day-to-day activities on project, managing key dependencies and issues and provide status report to bi-weekly Steering Committee.Implementing a mission critical project, change management is equally important to technical functionalities and solution. As part of solution implemented, high consideration was given to minimize impact to customer experience and business interruption. In a team of people of multiple nationalities, as a project manager, was responsible to deliver project, ensured cohesive working environment among team members and ensured knowledge to the client’s team. Show less

• Manager

  • 2010 - 2012

  OPERATION and RELEASE MANAGER for CRM IMPLEMENTATION & MIGRATION PROJECTIn charge of Production Support and Data Migration from two main legacy systems into new CRM platform of Siebel 7.7.As Project Manager, was responsible to ensure day to day system performance at optimal level, established issues escalation process from Business Users and ensured timely response and resolution of the issues.Responsible to plan and execute monthly data migration activities with minimum impact to Business Users operations.Point of contacts from Client Project Director, Business Users General Managers for any escalation with regards to system performance and issues escalation PROJECT MANAGER for CRM IMPLEMENTATION PROJECT RELEASE 2Lead CRM enhancement project which to provide new functionalities of the Order Management and Service Assurance capabilities for telco client. Lead a team to deliver 145 capabilities enhancement which impact ~13,000 Business Users Nationwide. Responsible for the day to day activities on the project, project management, managed project dependencies and key issues. TEST MANAGER for CRM IMPLEMENTATION PROJECT RELEASE 1Enhancement of the Operations Support System (OSS) platform and process of Order Management and Service Assurance impacted ~13,000 Business Users across Nationwide.As Test Manager, was responsible to plan, prepare and execute end-to-end test phases which include System Test, System Integration Test, User Acceptance Test and Migrated Data testing. Lead a team of including client’s testers, External Systems Owners and Users in ensuring the new platforms and processing are working as expected before the Nationwide rollout. Besides, was responsible to manage key dependencies across various parties which include Vendor Management and running workshops which lead to final sign-off. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • 2007 - 2009

  PROJECT MANAGER for CRM ENHANCEMENT (CONTACT CENTER)Replacing legacy custom applications with packaged solutions (Oracle Siebel 7.7) including the contact center infrastructure as well (Avaya).As project manager, drive implementation and report to Client and Accenture Project Directors. Drive end-to-end project delivery lifecycle including requirement gathering, functional and technical design, project dependencies, build progress tracking, integration testing, user acceptance testing, training and deployment.TEST SME FOR PREPAID MIGRATION PROJECTDeployed as Test SME to assist a telco to execute Prepaid Migration Project into new Nokia Siemens Networks (NSN) platform.As Test SME, was responsible to analyze and provide recommendation to overcome the test approach and test execution key issues. Re-planned the test timeline, team organization structure and aligned to test approach best practice to move the project forward.Lead a team of client testers to undertake an End-to-End testing phase which to ensure that all integration points from Customer registration to Network activation and Billing registration were successfully. TESTING & TRAINING LEAD for BILLING IMPLEMENTATION PROJECTImplement packaged-solution customer’s billing system (Oracle BRM) for new telco.As Testing Lead and Training Lead. As Testing Lead, oversee a team of Business Users, planned and execute testing cycles; System Test, System Integration Test and User Acceptance Test before the new billing system were given endorsement to be rolled-out into Production.As Training Lead, responsible to train Master Trainers on Order Creation and Service Assurance process as part of change management process. Lead 1 Business Analyst to prepare training materials and conducted training workshops. Show less

• Analyst

  • 2004 - 2007

  TESTING SUB-LEAD, TRAINING SUB-LEAD and DEPLOYMENT SUPPORT for CRM IMPLEMENTATION PROJECTCRM implementation project that transform their Call Center, Sales & Service Centers and Regional Network Operation system platforms (Avaya and Siebel 7.7) in 4 releases. The transformation also includes change management process to be deployed to 7,000 Users nationwide.Responsible as Training Sub-Lead (Release1), Testing Sub-Lead (Release2) and Deployment Support (Release2).As Training Sub-Lead, prepared training materials and conducted a series of workshop as part of change management process to transform the working steps of Telekom Malaysia staff with the new systems. Show less