Hazem Ferwana
Maintenance Manager at District General Trading and Contracting Company- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Experience
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District General Trading and Contracting Company
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Kuwait
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Wellness and Fitness Services
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1 - 100 Employee
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Maintenance Manager
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Jan 2004 - Present
• Manage department resources to achieve customer satisfaction. • Direct, monitor and evaluate performance of department personnel. • To take leadership of and provide direction to technical services teams (installation & maintenance) and manage and ensure resolution of problems. • To define and implement quality regulations and standards of all department activities. • Resolve day to day issues according to practices, policies and procedures, guarantying customer satisfaction as per adopted quality standards. • Prepare budget requests and administer adopted budget in department. • Develop and maintain effective and reliable record-keeping, reports & statistics to monitor and analyze the work progress. • To interview prospective employees and make decision to hire and train team members. • Ensure that personnel have adequate technical experience and skills to carry out the service requirements. (To provide technical assistance and training if required). • Design and update forms as required on all aspects of the work. • Review internal department procedures and revise as necessary for compliance with quality standards adopted by the department. • Troubleshoot and repair sophisticated and medical systems. • Monitor spare parts stock and control the replenishment process. • Evaluate existing electrical appliances for replenishment revisions on yearly basis. • Contact suppliers for technical assistance and warranty claims. • Site survey and personal supervision on work progress for major projects. • Design and implement a healthy store keeping system of spare parts and accessories. Show less
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Group 4 Al Zahem WLL
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Kuwait
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Security and Investigations
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1 - 100 Employee
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Project Engineer
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Jan 2002 - Jan 2004
• Conducting pre-tender meetings, and provide technical support for sales division. • Conducting coordination meetings with clients. • Site survey [visiting sites, estimate project requirements, check drawings]. • To take leadership of various projects. • Assign works to site engineers, foremen, and technicians. • Supervise projects workflow and generate reports. • Check and test products before delivery to sites, quantity and compatibility wise. • Provide product training for both technicians and clients. • Handover projects to clients and technical support team. • Provide technical support for sophisticated systems. Show less
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Executive Sales Engineer
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Feb 2001 - Nov 2001
• Conducting pre-tender meetings. • Assisting division manager in pricing tenders. • Create reports of market condition. • Exploring new markets for products. • Arrange and conduct meetings with sales/purchase managers. • Conducting pre-tender meetings. • Assisting division manager in pricing tenders. • Create reports of market condition. • Exploring new markets for products. • Arrange and conduct meetings with sales/purchase managers.
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PIVA Co.
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Construction
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Executive Sales Consultant
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Nov 2000 - Aug 2001
• To conduct daily sales presentations. • To meet new people every night and close a one shot deal up to 3600KD on the spot. • To conduct daily sales presentations. • To meet new people every night and close a one shot deal up to 3600KD on the spot.
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Tareq Company
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India
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Appliances, Electrical, and Electronics Manufacturing
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Service Engineer
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Mar 2000 - Nov 2000
• To conduct preventive maintenance as per contractual schedule for metrological towers and environment inspection/analysis stations. (Contracts with KISR). • To provide technical service for medical equipment at hospitals. (Contracts with MOH). • To conduct preventive maintenance as per contractual schedule for metrological towers and environment inspection/analysis stations. (Contracts with KISR). • To provide technical service for medical equipment at hospitals. (Contracts with MOH).
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Education
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Jami'at Al-Ulum Al-Tatbiqiya
Bachelor of Science (BSc), Electrical, Electronics and Communications Engineering -
Infocenter
MCSE, Windows 2000