Experience

REACH Employment Services

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Rail Operations Planner (Outsource Technical Staff at RTA)

  • Aug 2020 - Present



WSP in the Middle East

• United Arab Emirates
• Professional Services
• 700 & Above Employee

• Assistant Project Manager

  • Jul 2014 - Jul 2020

  I have joined WSP in July 2014 on the role of Operations Control Engineer. My main duties are to plan and forecast the project resources/ staffing., fees forecasting, preparations of weekly, monthly operational and device sensitivity analysis reports. On early 2016, I was appointed as Assistant Prospect/ Assistant Project Manager and have assisted the IPD Core Team by providing bid and technical support which includes proposal preparation in several major rail projects across the Middle East regions. From year 2017 to date, I was assigned in one of the prestigious projects here in the Middle East (Route 2020 Project - Dubai Metro). Project: Route 2020 Expolink Project (Dubai Metro) Duties and responsibilities: - Monitoring and preparations of application for payment and KPI's monitoring - Project Cash Flow and Invoices monitoring (Actual & Forecast) - Preparation of Project Dashboard reports and work in progress updates - Assist in preparation of the weekly project updates and montly report - Monitoring of various project logs such as (RFIs, FCRs, Shop Drawings & Calculations) - Other adhoc reports and tasks as requested by the Project Director and Project Managers Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Performance/ Operations Analyst

  • Sep 2009 - Jun 2014

  Assist the Head of Business Planning & Performance & Planning Manager in service reliability tracking by monitoring and analysing the operations performance of the Dubai Metro Railway. Duties and responsibilities: - Collecting performance data, data cleansing, carrying out data analysis, calculating on-time & headway performance, calculating service reliability, performing running time and load analysis, gathering inter-station stop statistics, and producing graphs and trend analysis reports; - Review operational performance against targets and recommend improvements to service delivery/ KPI Management - Monitoring of Dubai Metro Concession Assets Performance - Monitoring and Data Analysis of Customer Service Reports using Knowledgetrak Survey Systems (Customer Complaints and Mystery Shopper Reports) - Maintains spread sheets, databases and excel tracker of performance and operational reports - Device and develop periodic reports template and actual reports (Daily, Weekly, Monthly and Annual Reports) as defined on KPI Metrics and SLAs - On a regular basis, attend the internal and external stakeholder meetings/ attribution meetings; in particular with the RTA (Client) and act as the chairperson of the meetings as required - Perform and carry out other duties as instructed/ directed by the Performance and Planning Manager, Head of the Business and Planning and Operations Director Show less



Previous working experiences in Philippines & UAE

• Various Roles

  • May 2004 - Sep 2009

  I have undertaken various roles as a newly graduate Industrial Engineer from year 2004 to 2006 at Lamina Graphics Corporation (Manila, Philippines). I was appointed and trained by the Plant Operations Head in different aspects of Manufacturing Operations and Quality Assurance (Data Statistics & Reporting), Research and Development and Engineering and Maintenance (as Plant Technical Purchaser and Maintenance Planner). From August 2006 to March 2008 I have worked as a Document Controller at Engineer's Office (UAE). I have joined the newly set-up Facilities Management Department to establish and start-up their electronic data management system. It was followed by my job as an Engineering Assistant promoted to Operations and Control Engineer in one of the well-known Engineering and Consultancy firm here in the Middle East. Show less