Experience

St. James's Place – Asia & Middle East

• Singapore
• Financial Services
• 300 - 400 Employee

• Head Of Operations

  • Jan 2021 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• AD, Client Operation Relationship Management

  • May 2011 - Dec 2019

  - Act as single point of escalation for institutional priority client to the bank on any operation’s issues and working in partnership with day-to-day client processing team in the region for quick resolution - Responsible for client senior operation manager relationship building through regular broker review; provide updated market information as well as industry best practice information sharing - Engage Front Office sales teams and Relationship Managers to share any potential business opportunities, client upcoming business interests and special operation services that require attention - Deliver market intelligence to priority client on industry and regulatory changes as well as new product launch - Coordinate and deliver industry survey participation (ZYEN) on behalf of Asia on operation performance - Participate to assist in implementation of the client services model for Markets Operations in Hong Kong as well as major satellite sites based on internal revenue analysis studies - Created, reviewed and analyzed key performance indicators by working in conjunction with daily processing team aiming to improve operations effectiveness Show less



Deutsche Bank AG, Hong Kong

• VP, Head of Sales Support & Client Onboarding Hong Kong

  • 2007 - 2011

  Manages Fixed income, Cash Equities, Equities Derivatives sales support and Client onboarding team in Hong Kong providing support to Sales and external clients on daily basis. Manages Fixed income, Cash Equities, Equities Derivatives sales support and Client onboarding team in Hong Kong providing support to Sales and external clients on daily basis.



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Associate

  • May 2005 - Oct 2007

  Manages Asia-ex Japan sales support and HK traders support team to provide middle office support services Manages Asia-ex Japan sales support and HK traders support team to provide middle office support services



Merrill Lynch (Asia Pacific) Ltd – Private Client Group

• Singapore and Hong Kong

• Service Manager, Singapore (2003-2005) and Hong Kong ( 2000-2003)

  • Feb 2000 - Apr 2005

  - Supervise approximately 20 Client Service Officers on day-to-day operation issues - Work as a liaison between back operations and clients on transactions including inquiries, remittances, corporate actions, trade settlements, asset transfers and FX conversions etc - Product involves equities, fixed incomes, mutual funds and structure products etc - Maintain high level of quality service through timely resolution of client complaints - Responsible for hiring and training for new Client Service Officer - Ensure Financial Advisors and Client Service Officer comply with company policy and procedure when dealing with their daqyay-to-day work - Perform continuous training and yearly performance review for Client Service Officer - Keep track of error records and provide suggestions in workflow to reduce error Show less



Merrill Lynch (Asia Pacific) Ltd – Private Client Group

• Hong Kong SAR

• Client Service Officer

  • Dec 1996 - Jan 2000

  - Handle customers’ daily transaction including Wire Transfer, Trade settlement, Banking services, Transfer of securities and Corporate Action - Handle customer’s inquiries and requests and handle customer’s orders - Perform daily banking transaction, ie. Loans, Deposits, Telegraphic Transfer & Transfer of securities etc - Handle customers’ daily transaction including Wire Transfer, Trade settlement, Banking services, Transfer of securities and Corporate Action - Handle customer’s inquiries and requests and handle customer’s orders - Perform daily banking transaction, ie. Loans, Deposits, Telegraphic Transfer & Transfer of securities etc



RBC

• Canada
• Banking
• 700 & Above Employee

• Bank Teller

  • Aug 1994 - Jun 1996

  Handle client retail banking transactions including cash withdrawal and deposits; issue money order, handle telegraphic wire transfer request and daily banking transaction requested by clients. Handle client retail banking transactions including cash withdrawal and deposits; issue money order, handle telegraphic wire transfer request and daily banking transaction requested by clients.