Hazel Killick
Head Of Recruitment at Home Instead - Guildford & Woking- Claim this Profile
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Bio
Experience
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Home Instead - Guildford & Woking
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Head Of Recruitment
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Mar 2017 - Present
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Home Instead Senior Care Guildford and Woking
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Woking, Surrey, United Kingdom
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Recruitment/ Retention /Networking and Training Manager
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Mar 2017 - Present
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Deputy Manager and Administrator
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Aug 2014 - Mar 2017
Manage staff and deploy where needed, Staff shifts and rota’s, maintain staff retention, interview, recruit and selection, correlate TOIL and holiday and authorise. Inductions and put together induction packs, training, one to ones, Peer and staff observations and feedback, reviews and appraisals, acquire extra staff when needed. Manage stock control ensuring budgets are adhered to, procurement orders, ordering and receiving goods and checking against delivery notes. Receive call from prospective clients and staff, book appointments, show around the premises, maintain, organise and create staff and client files, enter onto the system, add to staff matrix, DBS checks and documentation. Correlate Credit card statements, monitor and record all petty cash expenditure, chase late payments. Meet deadlines on reports, tasks and data inputting. Follow, adhere to all Laws, Regulations and policies, Update all Health Care plans, Risk Assessments, allergy / intolerance and medication charts. Ensuring care, maintenance and security of equipment and premises. Review, investigate, analyse and put on the system accident and incidents, analyse data and put in graphs Hold regular Department / staff meetings, minute taking. Establish, develop and maintain professional working relationships with all relevant authorities including submitting funding, deal with confidential and sensitive material. New Direct Debit mandates, voucher and refunds are scanned and sent to Head Office, checking and chasing progress, dealing with client enquiries on invoices. Print off all relevant documents for each department for the upcoming week. Answer and respond to client emails, letters and phone calls via a Varity of methods, deal and resolve client and staff complaints and grievances. Marketing and promoting the company Organise small events. Creating manuals / programmes, Write and update weekly newsletter. Audit weekly paperwork and look at discrepancies. Show less
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Deputy Manager
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2012 - Mar 2015
Managing and deploying staff. Managing company in managers absences. Managerial and administrate office duties including, staff shifts and rota’s, filing, Contributing towards budgeting and data inputting, handling and chasing payments, booking and adjusting occupancy, ordering and researching and profiles. Customer Service, meeting and greeting clients and dealing with enquires. Marketing the company and business. Using company software packages. Staff meetings. Recruitment, selection, induction, monitoring and developing staff. Training. Supporting manager and staff in their duties. Creating, planning, evaluating and implementing risk assessments, action plans, policies and procedures. Caring out high standards of practice and assuring others also do such as Health and Safety Keeping abreast of current changes within the sector. Responsible for Health and Safety and Safeguarding issues and appointed First Aid at work person. Delegating responsibilities. Correspondence via email and phonecalls and Show less
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Training Consultant
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Jul 2010 - Mar 2012
Creating an office environment and system from home. Managing own diary and workload effectively. Plan, schedule and evaluate own work. Assessing and observing clients, giving guidance on ways of improving their work performance. Organising and arranging travel and appointments across the country, budgeting and recording travel expenses on spreadsheets. Promoting company, improving occupancy through leads and up selling and maintaining case loads. Working to strict targets and deadlines and ensuring contractual targets are met. Writing and producing accompanying booklets to assist learning. Completing mandatory administrative duties accurately I.E filing, inputting data, producing reports on progressing of students achievements, cross referencing information. Responding to emails and phone calls in a timely manor. Liaising and reporting clients progress with clients and company managers PDP, appraisals and reviewing and monitoring Health and safety audits, assist in the development of self assessment and development plan. Ensuring clients complies with quality, current laws, legislations requirements, Awarding bodies and all other parties are being met. Recording, evidencing and inputting data on specialised software. Training and motivating clients in their current field of work and adapting to individual clients needs. Customer service. Delegating responsibilities. Create, maintain and promote good working relationships. Show less
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