Experience

Authorify

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Member Support Representative

  • Jan 2023 - Present

  - Answering member's concern through phone call, email and submitted ticket through the website - Assisting member's general inquiries and billing inquiries using Hubspot, Chargify and Stripe applications - Assisting members in editing and ordering their books in Digital Marketing Platform - Assisting members in promoting their books (Social Media and Emails) - Assisting members in editing different marketing materials in canva - Assisting members in setting up email campaign via Digital Marketing Platform - Conducting Onboarding to new trialing members via zoom call - Processing access removal - offboarding Show less



Infosys BPO

• United Kingdom
• 1 - 100 Employee

• Senior Process Executive

  • Jun 2016 - Jan 2023

  Level 1 Tech Support January 2021 - present -With IT Help Desk system knowledge -Handled basic PC Hardware & Software troubleshooting -Contributed customer satisfaction by assisting them with professionalism. Exerting all efforts to resolve the issues at first contact as possible. -Ticket Management -Assisted both clients and corporate users from multiple locations through different channels available such as phone, chat, self-service tickets and e-mail. -Maximizing all provided tools (Active Directory, ServiceNow, license checker, OKTA, SharePoint and a more.) -Installed and configured printers -Responsible for dispatching and logging technical calls to the proper support groups -Contributed customer satisfaction by assisting them with professionalism. Exerting all efforts to resolve the issues at first contact as possible. -Contributed team productivity by being aware and knowledgeable with updates to make sure proper assistance will be given to users. Making sure SLA and other metrics will met and even exceeded. Procurement Specialist January 2019 – December 2020 -Processing single and bulk hardware and software request from company’s employees from different regions across the Globe. -Processing procurement requests via requisition tool (ServiceNow) -Requesting quotations through email and/or through vendor’s online platforms (Dell and Insight). -Raising /creating PRs using different procurement tools ( SAP Ebuy, SAP MyBuy Ariba – P2P JDE Child, RBSM and JDE for specific partitions) as per process -Preparing CAPEX using Salesforce OAS tool and CAR -Preparing approved PO and placing orders to the chosen vendor -Monitoring/ follow-up orders to vendor -Processing GR as per process -Forwarding invoices and delivery receipt to finance invoice team for payment process -Monitoring vendor delivery -Maintaining trackers for all purchase orders -Created Knowledge Base Articles with step by step instructions for RBSM PR creation, PO upload and GR process Show less



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Representative

  • Aug 2015 - Apr 2016

  - Assisted customers through phone calls (inbound only) - Handled General, Bill and Transaction Inquiries. - Educating customers regarding their account and what Directv has to offer, providing them options and resolutions - Reviewing and explaining the details on their monthly bill, applying credits and adjustments if needed - Processing payments - Maximizing the use of all provided tools for research to provide accurate assistance. - Responsible for dispatching calls to the proper support groups and documenting the account for both customer and representative reference Show less


CBRE-EXL Service Philippines
• Executive Assistant

  • 2015 - 2015


GWI Business Solutions

• Administrative Assistant

  • Apr 2013 - May 2014

  - Prepared monthly reports - Organized documents regarding company vehicles (Gasoline, E-pass, Maintenance, Repair and Insurance). - Prepared cash advances for vehicle expenses. - Transportation arrangement for everyday errand and company events etc. - Handled Air-Ticketing and Hotel Booking for company employees and guests. - Attended regular visits to hotels where we usually booked our guests. - Maintained vehicle supplies inventory. - Prepared monthly schedules of company drivers. Show less



Digitel Mobile Philippines Inc.

• Customer Care Representative

  • Apr 2011 - Mar 2013

  - Cashiering. Process different kinds of payments and purchase. - Stocks Inventory. Checked and maintain stocks such as mobile phones, sim cards, pocket wifi and calling cards, order additional stocks to head office - Customer Service - front liner. Attended all inquiries, plan applications and complaints of an existing subscriber and potential customers. - Sales Blitz. Visited different locations to offer products and services to potential customers - Cashiering. Process different kinds of payments and purchase. - Stocks Inventory. Checked and maintain stocks such as mobile phones, sim cards, pocket wifi and calling cards, order additional stocks to head office - Customer Service - front liner. Attended all inquiries, plan applications and complaints of an existing subscriber and potential customers. - Sales Blitz. Visited different locations to offer products and services to potential customers



Park Trade Centre

• United Kingdom

• Reception Administrative Assistant

  • Jul 2010 - Apr 2011

  Receptionist - Screened visitors that are coming inside the building - Monitor CCTV - Made sure that all visitor submitted personal ID in exchange of a visitor's ID - Made sure visitors will filled out our log sheet for our record purposes - Answer all incoming calls within shift. - Collecting applicants resume Admin Assist. - Prepared all building IDs for tenants - Prepared vehicle's entry passes and stickers. - Prepared summary report (payroll), building memos, month end report - Organizing and filing documents. - Prepared different building passes. Show less