Experience

Dublin Skylon Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Senior Receptionist

  • Jan 2016 - Present

  Busy 4 star hotel. My responsibilities include checking in and out of customers, cash and credit card handling, reservations by phone and email, customer queries by phone and email, guest relations, complaint handling. Busy 4 star hotel. My responsibilities include checking in and out of customers, cash and credit card handling, reservations by phone and email, customer queries by phone and email, guest relations, complaint handling.



Murphs Irish Bar

• Torrevieja, Valencian Community, Spain

• Bar Manager

  • Oct 2006 - Nov 2015

  Running of a busy bar on daily basis banking key holder of premises Stocktaking and ordering Running of kitchen and bar Rostering Staff Handling of customer complaints and queries Running of a busy bar on daily basis banking key holder of premises Stocktaking and ordering Running of kitchen and bar Rostering Staff Handling of customer complaints and queries



The Davenport Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Apr 2002 - Jun 2006

  Management of front desk Dealing with guest complaints/queries Checking in/out of guests Reservations Cash lodgements Staff roster Guest relations Customer Service Staff management Monthly staff meetings General queries Management of front desk Dealing with guest complaints/queries Checking in/out of guests Reservations Cash lodgements Staff roster Guest relations Customer Service Staff management Monthly staff meetings General queries