Experience

ParcelVision
• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Business Analyst

  • Oct 2020 - Present


RIBA

• United Kingdom
• Architecture and Planning
• 200 - 300 Employee

• Business Analyst

  • Feb 2019 - Feb 2020

  • Supporting the Senior BA with large projects. I worked on small/medium projects seeing it through from discovery to delivery. Validating process maps and requirements gathering.• Documenting and validating As-Is and To-Be process maps with stakeholders. Identifying areas where the business can save money through the use of automation.• SharePoint Discovery and Delivery as a BA. Understanding the business needs. Requirement gathering, validating the requirements and creating documentation. • Devise and execute testing procedures to follow in the event of an attack by interfacing with the business continuity manager.• Other projects I worked on were the CRM system. Training material for PCI and GDPR for the organisation. PCI Compliance Risk analysis. Running workshops, gathering, validating and documenting business requirements. Followed by conceptualising, designing, finding external developers and UAT testing to ensure the product works before release.• Ensuring seamless data migration from the legacy into the new system and identifying possible risks.• Windows 10 upgrade risk analysis• Successfully launched SharePoint intranet with the team. Further developed key skills in running workshops and identifying better methods in getting different stakeholders to engage with each other. Always looking to develop and further improve my skills and approach I take in my work.

• 2nd line IT Support

  • May 2018 - Feb 2019

  • Diagnosed and resolved ICT issues within an ITIL timeframe while working in a ticketing system. • Formulated, automated, and executed key processes to maintain IT documents• Creating process maps for numerous queries to help new joiners within the IT team with their training.• Documenting and updating IT documentation.• Assisting with the migration from the legacy system to cloud storage• Windows 10 Migration, setup, test and deploy using Azure• Creating a new starter induction kit• Interfaced with external suppliers and using their support to fix issues related to IP Phones and software’s maintained by an external company. • Recommending and ordering IT peripherals / Equipment.



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative

  • Dec 2008 - Sep 2019

  • Helping customers with their complaints and queries. • Helping maintain the storefront. • Assisting in other departments when needed • Liaising with contractors for repair work • Providing new staff with training • Providing IT support with fixing faulty tills • Helping customers with their complaints and queries. • Helping maintain the storefront. • Assisting in other departments when needed • Liaising with contractors for repair work • Providing new staff with training • Providing IT support with fixing faulty tills



JunglePen

• United Kingdom
• Business Consulting and Services

• Co-Founder

  • Nov 2017 - Feb 2019

  A small studio helping create a new brand identity for companies and individuals. We believe branding is important to the success of a company or individual. We also provide other services i.e web design/build, restaurant brochure, menu redesign. Company/Individual branding, product design as well as window sticker design at reasonable prices. A small studio helping create a new brand identity for companies and individuals. We believe branding is important to the success of a company or individual. We also provide other services i.e web design/build, restaurant brochure, menu redesign. Company/Individual branding, product design as well as window sticker design at reasonable prices.



Rugby Football Union

• Financial Services

• 1st Line IT Support/ Software Specialist

  • Mar 2016 - Jan 2018

  • Raising tickets on JIRA. Liaising with stakeholders at all levels. Communicating with technical and non-technical users and translating the information to and from the developers to the stakeholders. • Looking after the Game Management System (GMS) service desk. Ensuring user queries were dealt with. • Provide users with training on using the Game Management System • Build a relationship with rugby club volunteers and help them be engaged with GMS • Help other teams with data analysis and data comparison • Create a report for the exec team with a forecast of the queries the service desk receives. • Create documentation on how to use GMS • Help internal staff with IT issues • Working with stakeholders at all levels within the business and outside.



Unorthodox Games

• United Kingdom
• Entertainment

• Team Management

  • Jun 2014 - Aug 2014

  Managing the team and making sure deadlines were met. Motivating the team, and acquiring new skills to help the team. 3D Environment Artist. This was a short term summer job, as I was studying at university. Managing the team and making sure deadlines were met. Motivating the team, and acquiring new skills to help the team. 3D Environment Artist. This was a short term summer job, as I was studying at university.



TADAH Studio

• United States

• Co-Founder; Environmental Artist

  • Dec 2012 - Sep 2013

  A team of game designers, artists and developers created by 5 local friends. Who all have an ambition to create a mobile game for IPhone and Android. Currently working on the project, but has been put on hold due to us having busy schedules. A team of game designers, artists and developers created by 5 local friends. Who all have an ambition to create a mobile game for IPhone and Android. Currently working on the project, but has been put on hold due to us having busy schedules.