Experience

Port Cares

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Manager Employment Services

  • May 2022 - Present

• Lead Employment Counsellor

  • Mar 2021 - May 2022

  Compile and maintain all necessary documentation and reports to track employment activities, specifically in relationship to training, hiring and retentionFluent in casemanagement, employment coaching and assessment in a human services environmentMaintain an above average caseload consistently achieving and excelling team benchmarks for placements and servicesTalented in building report with diverse jobseekers and co-workers promoting team approach to each jobseeker promoting an increase in placementsDevelop training materials and orient new team members Show less

• Employment Counsellor

  • Jan 2019 - Mar 2021

  Interview clients to obtain employment history, educational background and career goalsIdentify barriers to employment and assist clients with such matters as job readiness skills, job search strategies, writing résumés and preparing for job interviewsProvide established workers with information and strategies for maintaining a job or moving within an organization, dealing with job dissatisfaction, making mid-career changes and adjusting to workplace transitions



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Sep 2017 - Dec 2018

  Train new hires on proper policies and procedures, safety, knowledge of hotel and local area information to ensure great customer services and alignment with Best Western's standards and strategic goal.Consistently generates additional revenue for hotel through up-selling pre-booked hotel guestsRegister arriving guests and process departuresMakes decisions, take action based on experience and good judgment, revising approach to accommodate Responds to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerAssists the Director, Front Office, in various human resource tasks such as interviewing, conducting reference checks, on-boarding new hires, and advising on human resource best practices Show less

• Front Desk Associate

  • Jan 2014 - Sep 2017

• Group Sales Coordinator

  • 2014 - 2015

  Develops and maintains relationships with clients, coordinators, and outside contacts to generate further salesManages and coordinates all group bookings for all groups: business, leisure, sport teams, social organizationsConsistently meets and exceeds sales targetsResolves customer inquiries in a friendly and professional manner and ensures satisfaction and company loyalty.Researches and networks to cultivate potential leads, circulates e-blasts Provided administrative support, such as data entry, preparing statistics and reports, file management, and payment processing Show less



March of Dimes

• Non-profit Organizations
• 700 & Above Employee

• HR Consultant: Job Search Worker (co-op)

  • Apr 2013 - Jun 2013

  March of Dimes Canada, Co-Op Term Worked with clients to create resumes and cover letters making edits for individualized job applications Conducted training seminars to teach various job skills such as customer service and networking Executed labour market research, & made cold calls to businesses to inquire about potential open vacancies Provided career research on various positions as well as finding job postings for clients submissions Worked as part of a team and assisted with data input and job description maintenance Performed ad-hoc duties such as administrative tasks, maintaining records and advising clients' concerns Show less



Niagara Falls Public Library

• Niagara Falls, Ont

• Page

  • 2006 - 2012

  Memorized the categorization of materials so they are easily shelved and found Generated a rapport with internal and external patrons for a positive working relationship Worked in a diverse environment, managed task to effectively and efficiency complete tasks in a timely manner Exercised a genuine interest in providing services to the general public that exceeded patrons expectations Memorized the categorization of materials so they are easily shelved and found Generated a rapport with internal and external patrons for a positive working relationship Worked in a diverse environment, managed task to effectively and efficiency complete tasks in a timely manner Exercised a genuine interest in providing services to the general public that exceeded patrons expectations