Experience

RxSight, Inc.
• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee
• Customer Experience Specialist

  • Apr 2023 - Present


Axonics, Inc.

• United States
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Customer Service Representative

  • Nov 2021 - Nov 2022

  Remote Act as the first line of communication with customers. Enhance the customer experience through efficient, courteous, prompt service and consistent follow-up. Compile information on customer issues. Bridge communications between internal departments to align objectives regarding effectively serving customers and upholding business standards. Support customers in placing orders; process purchase orders; enter order data into the system. Track orders and coordinate shipping to drive… Show more Act as the first line of communication with customers. Enhance the customer experience through efficient, courteous, prompt service and consistent follow-up. Compile information on customer issues. Bridge communications between internal departments to align objectives regarding effectively serving customers and upholding business standards. Support customers in placing orders; process purchase orders; enter order data into the system. Track orders and coordinate shipping to drive on-time delivery. Recommend corrective measures to resolve customer issues. Identify strategies and methods to streamline internal processes to increase customer satisfaction. Maintain accurate records of customer interactions and complaints. Inform sales representatives of common customer issues and inquiries. Interface with sales representatives, nurses, and doctors to resolve questions about product, orders, deliveries, product availability, etc. Route returned products to Quality for investigation. Leverage up-to-date knowledge of product, services, and current organizational policies to address customer concerns in timely manner. Show less



Balt USA

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Administrator

  • Feb 2018 - Sep 2021

  Remote Fulfilled sales orders received verbally or electronically; confirmed order accuracy; distributed processed orders to the fulfillment team. Answered incoming calls, emails, and/or faxes. Created, maintained, and submitted customer invoices and statements. Processed collection notifications; performed follow-up as required. Participated in the processing, distributing, and/or researching of field inventory requests. Served as the back-up receptionist in receptionist’s absence.



loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jul 2017 - Oct 2017

  Lake Forest, California Processed a high volume of calls using an auto-dialer system (300+ calls a day). Engaged with customers to verify confidential information. Addressed and resolved general customer inquiries in a prompt and professional manner. Provided knowledgeable education and advice on company products. Communicated with customers to drive sales; exceeded revenue and service KPIs.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Oct 2012 - Jul 2017

  Lake Forest, California Assisted the store manager in executing store operations during scheduled shifts. Deployed team members and delegated tasks required to create the optimal customer experience. Facilitated new partner training by positively reinforcing successful performance and offering respectful/ encouraging coaching as needed; ensured adherence to safety principles and corporate requirements.