Care Services Administrator

• Aug 2023 - Present

PA to Head of Department

• Sep 2022 - Aug 2023

Management Services Administrator PA Support to Professor Reecha Sofat, Head of Department in Pharmacology & Therapeutics Supporting Professor Alison Holmes OBE FMedSci, David Price Evans Chair in Global Health and Infectious Diseases Management Services Administrator PA Support to Professor Reecha Sofat, Head of Department in Pharmacology & Therapeutics Supporting Professor Alison Holmes OBE FMedSci, David Price Evans Chair in Global Health and Infectious Diseases

PA to Head of Department

• Dec 2019 - Aug 2022

- Day to day management of Head of Department’s (HoD) office, diary, and emails. Professionally interact with all levels and external stakeholders; handle confidential and sensitive issues with tact and empathy. - Maintain all documentation in a well organised filing system for myself and HoD. - Scheduled all HoD face to face and online meetings. Book and prepare travel itineraries, the most recent to a conference in California. - Ensure all departmental activities are accurately planned and executed to the correct timeline and in line with university requirements. - Support departmental projects such as Athena SWAN report, planning rounds and SRDS. - Planning of social and professional events for up to 100 internal and external attendees including forums and away days. - Departmental Executive Team member and servicer. Respected and involved in decision making, conscious of continual improvement, innovation, and success in the department for staff and students. - Responsible for servicing committees with agenda, minute taking, distribution and follow up actions. - Compassionate member of the Athena SWAN Committee - Barclaycard holder trusted to sign off on expenses and spend budgets on catering, travel, and events. - Responsible for managing HoD expenses and coding of purchases in line with the financial purchasing policy. - HR representative for the department and responsible for ensuring recruitment of new staff runs smoothly from publishing the job advertisement to scheduling a personalised induction. - Cover work for staff absences and unplanned workload surges Show less

Air Traffic Services Assistant

• Nov 2017 - Nov 2019

First point of contact and part of a multi-disciplinary team inclusive of controllers, engineers, airside safety team, fire control, handling agents and senior management. • Distribute queries to relevant business area. • Process aircraft bookings, taking great attention to detail and notify agencies involved including handlers and fuel. • Promptly produce flight information strips to ensure the Air traffic controllers have an up to date view of pending activities. • Responsible to communicate aircraft movements in real time to other air traffic providers. • Produce half-hourly meteorological reports and assess whether any special additional reports are required. • Update database with real-time information so external agencies can access accurate up-to-date data through the shared network. • Responsible to train new staff in a working environment. Plan own training sessions as appropriate to the individuals progress. Write training reports to evaluate strengths and areas to work on for next sessions. Encourage questions for a better learning experience. • Keep sensitive information secure and discard appropriately. • Represent ATC when attending meetings with airport management. • Carry out emergency procedure using quick thinking and confident decision making, always staying calm and productive in difficult and sensitive situations this environment can present. • Organisation of diary: Multi-task and prioritise workload during shifts and use of time-management which is necessary in busy periods. • To improve and create processes for the department such as assessing the daily tasks and writing the new invoicing procedure for the assistant team. • Fire Marshall tasks: fire doors and extinguishers serviceability on a daily basis and filling in associated forms. • Deliver accurate and detailed hand-overs to the next assistant on shift. • Keep up to date with policies and procedural changes to enable myself the best working knowledge. Show less

Customer Services & HR Compliance

• Jul 2012 - Nov 2017

• Provide excellent customer service to Contractors and Client agencies using clear, concise communication skills. • Handle up to 80 incoming calls daily, using quick thinking and knowledge to solve queries and complaints effectively. • Developed and now lead a process to successfully audit up to 60 contractors’ expense claims on a weekly basis. • Liaise with HMRC, DWP and private reference agencies. • Update sensitive information such as customer bank details and expense claims. • Issue payments through payroll software. • Process contract and ID documents. • Issue P45 documents. • Update databases in-order-to produce statistics. • Mentor new staff members. • Work closely with payroll and finance departments when handling complex payment queries. Show less

Researcher

• Jan 2016 - Nov 2016

• Conducted outgoing calls with high monthly targets to achieve quality and quantity of information. • Organised my time effectively to achieve high daily targets. • Created and maintained relationships with key contacts. • Researched and gathered data via planning applications, press releases & estimator relationships. • Input and published new construction data and updated live data until construction completion. • Answered customer queries with a quick TAT. •Conversed with architects, quantity surveyors, engineers, estimators, project managers and subcontractors at all stages of the construction timeline. • Communicated with Quantity Surveyors regarding BCIS Cost Data, persuaded contacts to compile and email information to the BCIS for information in return. Show less