Hayley Lauck
Operations Associate at Ground Up PDX- Claim this Profile
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Bio
Credentials
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Editing and Proofreading Made Simple
LinkedInApr, 2017- Nov, 2024 -
Note-Taking for Business Professionals
LinkedInApr, 2017- Nov, 2024 -
Time Management
LinkedInApr, 2017- Nov, 2024
Experience
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Ground Up PDX
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United States
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Food and Beverage Services
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1 - 100 Employee
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Operations Associate
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Mar 2023 - Present
Responding daily to customer care messages via Gorgias, handling phone calls, and improving the overall response time to resolve issues within 48 hours. Operating forklift to retrieve and store pallets of materials in the warehouse. Assisting in production line and machinery troubleshooting as needed.Purchasing and printing shipping labels with PirateShip.Packing and shipping up to 200+ orders in a day, moving with urgency and keeping the workspace organized to prevent errors or workplace hazards. Show less
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Social Media Intern
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Mar 2023 - Jun 2023
Wrote individually tailored PR emails for 500+ contacts. Interacted daily with 42k audience via Instagram, providing excellent customer service and making sales.Created daily posts, edited algorithm-friendly reels in iMovie, and made unique and visually appealing Instagram story templates in Canva.Created two blog posts surrounding company values and daily operations, and related social media posts.
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Production Associate
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Jul 2022 - Mar 2023
Assembled, operated, disassembled, and cleaned machinery daily, and trained others to do so.Troubleshooted machinery to keep production line running smoothly, and trained others to do so.Worked weekend market events and store demonstrations alone, making sales and providing excellent customer service.
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Indulge Distributions
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Portland, Oregon, United States
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Production Worker
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Mar 2021 - May 2022
Produced more than 500 units per day, with a high level of quality and care Worked with team to bring the company up more than 100 spots in the Oregon preroll rankings Kept work station and production floor clean and safe, wearing proper PPE, and ensuring coworkers do the same Produced more than 500 units per day, with a high level of quality and care Worked with team to bring the company up more than 100 spots in the Oregon preroll rankings Kept work station and production floor clean and safe, wearing proper PPE, and ensuring coworkers do the same
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Leading Marketing Solutions
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United States
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Advertising Services
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1 - 100 Employee
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Content Writer
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Feb 2021 - Mar 2021
Authored more than 20 blog posts for three clients, each with over 1,000 words, in three weeks. Evaluated each client and their area of interest to capture desired audiences. Authored more than 20 blog posts for three clients, each with over 1,000 words, in three weeks. Evaluated each client and their area of interest to capture desired audiences.
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Walgreens
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United States
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Retail
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700 & Above Employee
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Seasonal Retail Associate
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Dec 2020 - Jan 2021
Assisted customers in finding or ordering merchandise Promptly addressed customer complaints Processed cash, check, or credit transactions with accuracy Stocked merchandise Assisted customers in finding or ordering merchandise Promptly addressed customer complaints Processed cash, check, or credit transactions with accuracy Stocked merchandise
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Union Gospel Mission
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United States
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Non-profit Organizations
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100 - 200 Employee
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Children's Worker
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Feb 2020 - May 2020
Ensured the safety of 7-10 children for several hours a day Provided entertainment, facilitated independent play, and supervised naps for small children Was let go due to COVID-19 Ensured the safety of 7-10 children for several hours a day Provided entertainment, facilitated independent play, and supervised naps for small children Was let go due to COVID-19
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Swan Island Networks
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Portland, Oregon
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Mailchimp/Wordpress Consultant
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Aug 2018 - Feb 2020
Administered a roundtable conference event for Young Adult writers. Managed social media accounts, posting on a consistent schedule and expanding audience. Spearheaded the creation of a company blog and wrote six monthly posts. Administered a roundtable conference event for Young Adult writers. Managed social media accounts, posting on a consistent schedule and expanding audience. Spearheaded the creation of a company blog and wrote six monthly posts.
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Element Materials Technology
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United Kingdom
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Manufacturing
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700 & Above Employee
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Office Administrator
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Feb 2019 - Aug 2019
Promoted after nine months and took on responsibilities from two manager rolesLearned and mastered Quickbooks in one week of training from no experience and made strides in updating the accounts receivable systemMaintained more than 200 client relationships and processed payments and invoices according to client contracts, obtained new business through informative and precise customer serviceTrained replacement in administrative assistant role
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Office Assistant
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Jun 2018 - Jan 2019
Received clients in the office, corresponded about test results and client concerns via phone and email. Logged samples in the login program, carried out data entry and reporting to ensure smooth and efficient data collection and reporting process.Communicated between five departments about sample processing and customer needs.Reported data from collected results, distributed results to clients, secured required signatures, and organized all documentation in digital and physical filing systems. Show less
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Crossroads Church Turlock
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Turlock, CA
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Administrative Assistant
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Apr 2017 - May 2018
Oversaw all written content for branded materials; proofread and edited memos, announcements, bulletins, social media posts, and emails daily. Executed 50 weekly emails in a consistent voice. Boosted Facebook and Instagram engagement through content creation, audience insights, and ongoing ad campaigns. Drove audiences to the website from social media. Oversaw all written content for branded materials; proofread and edited memos, announcements, bulletins, social media posts, and emails daily. Executed 50 weekly emails in a consistent voice. Boosted Facebook and Instagram engagement through content creation, audience insights, and ongoing ad campaigns. Drove audiences to the website from social media.
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Crivelli's Shirt and More
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Turlock, California, United States
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Retail Associate
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Oct 2016 - Apr 2017
Operated cash register Worked with customers to create custom products to their specifications Maintained store displays and cleanliness Operated cash register Worked with customers to create custom products to their specifications Maintained store displays and cleanliness
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California State University, Stanislaus
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Higher Education
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700 & Above Employee
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Student Assistant
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Oct 2013 - Aug 2016
Created hundreds of survey packets for campus course evaluations, distributed them, and collected them Organized decades worth of physical and digital files Communicated with faculty and staff to ensure timely completion of both survey and Academic Senate projects Created hundreds of survey packets for campus course evaluations, distributed them, and collected them Organized decades worth of physical and digital files Communicated with faculty and staff to ensure timely completion of both survey and Academic Senate projects
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Manzanita Writers Press
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Angels Camp, CA
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Intern
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Dec 2015 - May 2016
Administered a roundtable conference event for Young Adult writers. Managed social media accounts, posting on a consistent schedule and expanding audience. Spearheaded the creation of a company blog and wrote six monthly posts. Administered a roundtable conference event for Young Adult writers. Managed social media accounts, posting on a consistent schedule and expanding audience. Spearheaded the creation of a company blog and wrote six monthly posts.
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Education
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2012 - 2016
California State University, Stanislaus
Bachelor of Arts - BA, English Language and Literature, General
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