Experience

Vieple | Video Interviewing

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present



ELMO Software

• Australia
• Software Development
• 300 - 400 Employee

• Account Manager

  • Jun 2015 - Aug 2021

  ELMO offers a suite of cloud HR, payroll and rostering/time & attendance software solutions that are highly configurable and available within a single dashboard and single user interface. These solutions can help organisations streamline HR & payroll processes to increase productivity, efficiency and reduce costs. In my role, I assist clients with strategies to increase engagement with their HR technology, increase efficiency and work towards achieving the best outcome for their people experience and their business. Show less



Entity Solutions

• Customer Relationship Manager

  • Jan 2013 - Sep 2014

  In this role, I was responsible for delivering service excellence, tailored and quality solutions to all my corporate and agency customers, as well as contractors (referred to as Independent Professionals or IPros by Entity Solutions). I managed, retained and grew a portfolio of corporate, agencies and individual customers. I was accountable for developing strong, mutually beneficial and long-term business relationships with them. I was accountable for identifying and providing the best solutions to meet their business needs. I ensured that all their engagement and management needs have been looked after expertly and professionally – delivering absolute peace of mind. I was also responsible for the strategic identification and development of relationships with organisations that could utilise any of the services of our company. Show less

• Pre-Sales Manager

  • Aug 2010 - Dec 2012

  In this role I was responsible for producing written material required to net a sale. This predominantly involved bidding (responding to RFIs, EOIs, RFPs, etc), preparing sales proposals and any other pre-sale material. I also built and maintained a pre-sale library, proactively sought tender opportunities and developed various sales tools including national customer management strategies and customer workflows.