Experience

Victorian Gambling and Casino Control Commission

• Australia
• Government Administration
• 1 - 100 Employee

• Senior Licensing Officer

  • Nov 2018 - Present

  Interpretation and application of current Victorian legislation to assessing and determining of low risk, but high volume applications, and making consistent and fair decisions. Day to day administration, as well as assisting the public with complex topics regarding their application and understanding of their obligations. Interpretation and application of current Victorian legislation to assessing and determining of low risk, but high volume applications, and making consistent and fair decisions. Day to day administration, as well as assisting the public with complex topics regarding their application and understanding of their obligations.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Service Consultant & Coach

  • Jun 2016 - Nov 2018

  Assisting and coaching newly classroom trained or promoted peers in a real-time environment, handling a wide variety of calls ranging from general information & questions, complicated account explanations, process explanation, problem solving and generic troubleshooting of technological services. Additionally, skills in forms processing and online chat assistance programs. Assisting and coaching newly classroom trained or promoted peers in a real-time environment, handling a wide variety of calls ranging from general information & questions, complicated account explanations, process explanation, problem solving and generic troubleshooting of technological services. Additionally, skills in forms processing and online chat assistance programs.



Skip

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Business Sales Representative

  • Dec 2015 - Jun 2016

  Database management, answering inquiries via email or telephone, troubleshooting hardware (in person and via the telephone), liaise between internal and external app users, sending collateral out to venues, general administration Database management, answering inquiries via email or telephone, troubleshooting hardware (in person and via the telephone), liaise between internal and external app users, sending collateral out to venues, general administration



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Team Member

  • Sep 2012 - Apr 2015

  Trained in multiple departments with a wide variety of skills; Bakery, Delicatessen and Customer Service. As a Bakery Team Member my duties were mostly doing markdowns, customer inquiries and closing, cleaning and prep for the next morning. Assisted in inventory management and ordering for the department. On the Service Desk, as I was given a supervisor role to assist the night manager, my duties comprised of serving customers, refunding and customer complaints, as well as general closing and opening tasks and assisting in the daily running of the service team. Show less