Experience

MKM Building Supplies Warrington

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Sales Supervisor

  • Apr 2020 - Present

  Warrington Cheshire (Covering Warrington, Widnes, Runcorn, St Helens, Newton-Le-Willows) Mentoring, supervising, supporting and motivating the sales team. Generating new business through telephone,face to face and email sales. Build and maintain effective working relationships with customers to ensure ongoing profitability. Inspire others by performing great sales figures and lead by example with exceptional customer service. Generate and follow up quotations to convert sales Conducting sales meeting to discuss, plan and execute sale… Show more Mentoring, supervising, supporting and motivating the sales team. Generating new business through telephone,face to face and email sales. Build and maintain effective working relationships with customers to ensure ongoing profitability. Inspire others by performing great sales figures and lead by example with exceptional customer service. Generate and follow up quotations to convert sales Conducting sales meeting to discuss, plan and execute sale strategies Identify future and current trends that appeal to consumers. Monitor local competitor prices in order to keep ahead with customer demand and expectation. Creating monthly objectives using management accounts and monthly KPI's. Analysing pricing margins and achieving profitable sales of upto £100k per calendar month. Organising staff meetings, rotas and encouraging engagement in the workplace. Responsible for opening and closing the branch as well cashing up. Uphold company values and work safely following all health and safety rules. Show less



Opti-cal Survey Equipment

• Wholesale
• 1 - 100 Employee

• North West Sales Representative

  • Oct 2018 - Nov 2021

  Manchester, United Kingdom Selling and hiring surveying, safety equipment and training services using solid arguments to prospective customers. Establish, develop and maintain positive business relationships to ensure future sales. Reach out to customer leads through cold calling. Resolve any issues and create solutions to minimise complaints and maximise satisfaction. Achieve agreed upon sales targets and outcomes within schedule. Analyse the territory/market potential, track sales and… Show more Selling and hiring surveying, safety equipment and training services using solid arguments to prospective customers. Establish, develop and maintain positive business relationships to ensure future sales. Reach out to customer leads through cold calling. Resolve any issues and create solutions to minimise complaints and maximise satisfaction. Achieve agreed upon sales targets and outcomes within schedule. Analyse the territory/market potential, track sales and status reports. Supply management with reports on customer needs, problems, interests and and competitor activities and potential for new products and services. Show less



MKM Building Supplies

• United Kingdom
• Building Materials
• 700 & Above Employee

• Business Driver

  • Jul 2017 - Sep 2018

  Warrington, United Kingdom Prospect for new clients by networking, cold calling and any other means to seize business opportunities and engage with potential customers. Arrange to see customers in branch or externally to open new accounts, discuss current and ongoing projects and establish customer needs. Pitch goods/services to new clients and maintain a good on going working relationship with them. Manage existing clients and ensure they are satisfied and positive. Taking on any feedback and passing onto… Show more Prospect for new clients by networking, cold calling and any other means to seize business opportunities and engage with potential customers. Arrange to see customers in branch or externally to open new accounts, discuss current and ongoing projects and establish customer needs. Pitch goods/services to new clients and maintain a good on going working relationship with them. Manage existing clients and ensure they are satisfied and positive. Taking on any feedback and passing onto directors to maintain market position and achieve financial growth, whilst finding a solution for the customer. Chase branch quotations, negotiating price and closing the deal to win as many sales leads as possible. Organise events for branch staff and customers, to promote business and develop relationships with key stakeholders of the business Communicating new product developments to prospective clients. Overseeing the development of marketing literature and ensuring social media is used effectively to encourage business. Support the sales team, having weekly meetings coaching staff to ensure customers are being communicated to. Encourage staff to open new customer accounts and create incentives Arranging fundraising for charity partnerships Show less



Beers Timber & Building Supplies Ltd

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Branch Manager

  • Feb 2017 - Jun 2017

  Warrington, Cheshire, United Kingdom Lead a team in a new branch to gain custom, increase sales and secure profitability. Building excellent relationships with both customers and suppliers and retaining them. Making decisions to encourage impeccable service and exceed customer expectations, considering time and cost effectiveness. Arranging promotional trade days and supplier training days to strengthen customer base and increase product knowledge. Delegating work to colleagues to empower and motivate… Show more Lead a team in a new branch to gain custom, increase sales and secure profitability. Building excellent relationships with both customers and suppliers and retaining them. Making decisions to encourage impeccable service and exceed customer expectations, considering time and cost effectiveness. Arranging promotional trade days and supplier training days to strengthen customer base and increase product knowledge. Delegating work to colleagues to empower and motivate them, building a strong enthusiastic team. Handle customer complaints, questions and issues and coach other staff members on how to do this successfully. Ensure health and safety measures are completed in order to safeguard my team. Oversee purchasing and stock management, to keep at the right levels accordingly. Complete administration for branch duties and checks. Show less



Travis Perkins plc

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Tool Hire Manager and Temporary Assistant Branch Manager

  • May 2016 - Feb 2017

  Widnes Travis Perkins Branch Drive forward the tool hire department of the branch by managing the department and fitter/driver. Increase clientele by arranging face to face meetings and keeping a flowing communication channel via telephone and e-mails. Balancing profitability with customer satisfaction by promoting non moving equipment and setting customers on suitable discount rates. Coach and mentor my fitter by organising one to one meetings and giving on going support and guidance aswell as… Show more Drive forward the tool hire department of the branch by managing the department and fitter/driver. Increase clientele by arranging face to face meetings and keeping a flowing communication channel via telephone and e-mails. Balancing profitability with customer satisfaction by promoting non moving equipment and setting customers on suitable discount rates. Coach and mentor my fitter by organising one to one meetings and giving on going support and guidance aswell as developing him for a manager role. Assisting the temporary branch manager to run the building materials side of the branch whilst the position is temporarily vacant. Creating monthly objectives using management accounts and monthly KPI's. Building great relationships with both customers and suppliers. Able to competently service and test tool hire equipment in a safe manner. Ensure that all Health and Safety guidelines are followed and all filing and paperwork is organised for audit purposes.

• Management Apprentice

  • Sep 2014 - Sep 2016

  Widnes Selling build materials to predominantly trade customers and some domestic customers. Analysing pricing margins and achieving profitable sales of upto £50k per calendar month. Organising staff meetings, rotas and encouraging engagement in the workplace. Strong decision making skills using listening, negotiation and persuasion to make informed and correct decisions. Represent customer services within the operation, building and maintaining trusting… Show more Selling build materials to predominantly trade customers and some domestic customers. Analysing pricing margins and achieving profitable sales of upto £50k per calendar month. Organising staff meetings, rotas and encouraging engagement in the workplace. Strong decision making skills using listening, negotiation and persuasion to make informed and correct decisions. Represent customer services within the operation, building and maintaining trusting relationships. Chasing quotations on a daily basis, in order to succeed in winning orders. Liaising with customers to set up discount rates, building rapport and ensuring I keep a linking communication with them. Complete invoice pricing reporting, cash banking, reducing open orders held on the system. Work out on the yard serving customers, arranging stock and picking items and loading transport vehicles. Restock shelves, update pricing labels, construct branch displays and create new sale initiatives. I utilize my time effectively and plan my day to day activities using Google Calendar. Systems I use within my role include, Microsoft Word, Microsoft Excel, Powerpoint Presentations, Google and in house systems.



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Recovery Administrator

  • Oct 2011 - Aug 2014

  Widnes Experience of taking ownership of day to day recovery issues within the Argos One Man Home delivery Operation. Contributed to the speculative savings in 2011 of £763,721.81. This was achieved as a result of effective recovery of issues. Analyse data to identify issues, then work with contacts to isolate affected customer orders recommending the appropriate solution. Create communications to the contact centres, support departments, third party service providers and the… Show more Experience of taking ownership of day to day recovery issues within the Argos One Man Home delivery Operation. Contributed to the speculative savings in 2011 of £763,721.81. This was achieved as a result of effective recovery of issues. Analyse data to identify issues, then work with contacts to isolate affected customer orders recommending the appropriate solution. Create communications to the contact centres, support departments, third party service providers and the customer. Use reports to understand customer reactions and to ensure process adherence from contact centres. Engagement is a key part of the recovery process and I strive to encourage individuals to discuss possible issues by being approachable and an active listener. Relationships I had from my role in Resolutions have now expanded to help the transition to this new role and responsibilities making me a point of contact for all areas of the One Man Operation.

• Dynamic Resolutions

  • Jun 2004 - Oct 2011

  Widnes Self managing my own performance was a key measure for this role. Responsible for taking full ownership of all customer complaints passed to me. Using listening and questioning skills to identify the root cause of the customer complaint. Utilising the order management system and a database to accurately record all complaint details. Acting as a point of contact for the frontline operation for all One Man queries. To further myself I developed a personal… Show more Self managing my own performance was a key measure for this role. Responsible for taking full ownership of all customer complaints passed to me. Using listening and questioning skills to identify the root cause of the customer complaint. Utilising the order management system and a database to accurately record all complaint details. Acting as a point of contact for the frontline operation for all One Man queries. To further myself I developed a personal development plan with the objective of facilitating our call quality workshops. This involved organising and chairing calibration sessions, in which calls were evaluated and discussed within a group of peers. From the workshops I shared all best practice and knowledge with the Resolutions Department, this also involved escalating any process issues to the Team Leader to record on the process improvement plan. Whilst challenging the structure of the meetings to get the most from them, doing this by using constructive criticism from attendees.



Matrix Hairdressing Salon

• Hairdressing Apprentice

  • Oct 2002 - May 2004

  Widnes Using technical skills developed from college to create hairstyles and cuts to clientele. Building trusting relationships with customers and maintaining trade for the business. Cash Handling and booking appointments through computer based programs.



Everglades Park Hotel

• United Kingdom
• Hospitality

• Silver Service Waitress

  • May 2003 - Aug 2003

  Widnes Responsible for customer care in a demanding restaurant environment, serving cuisine to members of the public. Working as part of a team to ensure an efficient service to customers. Completing health and safety assessments and keeping to exceptional standards of food hygiene.