Hayley Villeneuve

Manager of Client Services Department at MDA
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • Spanish Elementary proficiency
Skills

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Bio

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Credentials

  • Delegating Tasks
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Onboarding New Hires as a Manager
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Performance Management: Setting Goals and Managing Performance
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • New Manager Foundations
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Change Management Tips for Leaders
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Make the Move from Individual Contributor to Manager
    LinkedIn
    Jul, 2021
    - Nov, 2024

Experience

  • MDA
    • Canada
    • Space Research and Technology
    • 700 & Above Employee
    • Manager of Client Services Department
      • May 2021 - Present

      As Manager of Client Services, I lead a team that delivers the highest level of service fro all aspects of satellite acquisition planning and end-to-end handling for MDA's Geospatial Services Business.

    • Lead Technical Client Service Representative
      • Sep 2017 - May 2021

      MDA Geospatial Services provides Earth observation satellite data from commercially available radar and optical satellites with focus on Canada's RADARSAT-2 Satellite. These products and services are used globally for resource mapping, environmental monitoring, offshore oil and gas exploration, ice reconnaissance, maritime surveillance and disaster management. I work directly with our international customers to provide solutions to their geospatial information requirements. Working in a team environment with my fellow CSR's I develop solutions, plan satellite data acquisitions and ensure MDA's high standards of service and quality are maintained.

  • North Shore Eye Associates
    • Ophthalmic Technician/Surgical Booking Clerk
      • Aug 2016 - Sep 2017

  • Mystery Escape Rooms
    • Facilitator
      • Apr 2015 - May 2016

  • Western University
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • May 2015 - Aug 2015

      Working under the supervision of Dr. Martin Houde, I worked with Dr. Scott Jones on data analysis of circular polarization of molecular spectral lines. Working under the supervision of Dr. Martin Houde, I worked with Dr. Scott Jones on data analysis of circular polarization of molecular spectral lines.

  • Western University
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • May 2014 - Aug 2014

      Working under the supervision of Dr. Houde, I studied the effects of magnetized turbulence in molecular clouds using CLASS and IDL. Working under the supervision of Dr. Houde, I studied the effects of magnetized turbulence in molecular clouds using CLASS and IDL.

  • Canadian Tire
    • Customer Service Representative
      • 2010 - 2013

Education

  • Western University
    Bachelor’s Degree, Honors Specialization in Astrophysics
    2012 - 2016
  • Holy Trinity Catholic Secondary School
    High School
    2007 - 2012

Community

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