Hayley Thorne
Specialist Welfare Benefits Caseworker at Age UK Oxfordshire- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
German Limited working proficiency
-
French Limited working proficiency
Topline Score
Bio
Zoe Shakespeare
Hayley is very customer focused and service orientated, showing commitment to both the external and internal customer. Through her Training role, she showed an understanding of complex queries and systems, being able to relay this information in a more simplified manner, whilst not losing any of the importance of the message. She worked professionally within a global company, adapting to the needs of her Trainees, depending on their role and cultural requirements. An asset to any employer.
Zoe Shakespeare
Hayley is very customer focused and service orientated, showing commitment to both the external and internal customer. Through her Training role, she showed an understanding of complex queries and systems, being able to relay this information in a more simplified manner, whilst not losing any of the importance of the message. She worked professionally within a global company, adapting to the needs of her Trainees, depending on their role and cultural requirements. An asset to any employer.
Zoe Shakespeare
Hayley is very customer focused and service orientated, showing commitment to both the external and internal customer. Through her Training role, she showed an understanding of complex queries and systems, being able to relay this information in a more simplified manner, whilst not losing any of the importance of the message. She worked professionally within a global company, adapting to the needs of her Trainees, depending on their role and cultural requirements. An asset to any employer.
Zoe Shakespeare
Hayley is very customer focused and service orientated, showing commitment to both the external and internal customer. Through her Training role, she showed an understanding of complex queries and systems, being able to relay this information in a more simplified manner, whilst not losing any of the importance of the message. She worked professionally within a global company, adapting to the needs of her Trainees, depending on their role and cultural requirements. An asset to any employer.
Experience
-
Age UK Oxfordshire
-
United Kingdom
-
Non-profit Organizations
-
1 - 100 Employee
-
Specialist Welfare Benefits Caseworker
-
Jul 2018 - Present
-
-
Community Club Coordinator
-
Feb 2017 - Jul 2018
-
-
Information Hub Worker
-
Nov 2014 - Jul 2018
.
-
-
-
Swets Information Services
-
Netherlands
-
Information Services
-
1 - 100 Employee
-
Senior Training Executive
-
Jul 2000 - Oct 2014
Training all new staff members in our European customer and publisher services teams. Developing existing staff in their knowledge and skills of in-house computer systems, Salesforce.com and customer service skills.• Creating training documents and delivering courses, in groups or individually • Reviewing and simplifying procedures • Remote global training via webinars• Quality checking work• Maintaining training records • Monitoring the training performance of individuals • Providing feedback to Managers and Team Leaders • Providing on going mentoring and coaching to staffIn addition to this role I have worked with our key publishers in Eastern Europe, Africa and Middle East and handled the account for a US academic customer. Dealing with the administration of their accounts, paying invoices and providing excellent customer service.
-
-
Customer Service Team Leader
-
Oct 2005 - Sep 2007
Managing a team of customer and publisher facing staff.
-
-
Customer Service Executive
-
Jul 2000 - Oct 2005
Maintaining customer relations, data processing and handling customer queries for North American Libraries.
-
-
-
Blackwells
-
Oxford, United Kingdom
-
Bookseller
-
Sep 1997 - Jul 2000
Bookseller in the English Literature Department Bookseller in the English Literature Department
-
-
Education
-
1993 - 1997
University of Portsmouth
BA Hons German Studies
Community
