Sales and Marketing Executive

• Sep 2016 - Present

Customer Support Coordinator - Accreditations

• Feb 2016 - Jul 2016

Customer Care Co-ordinator

• Sep 2008 - Feb 2016

Initially employed as a Technical Support Assistant, I was required to provide more Technical related services, including evaluation of faulty equipment and calibration along with supporting administration. This role has evolved over my period of employment and has encompassed the following areas. First point of all telephone contact within the business Monitoring and actioning of Customer Care and Sales emails Courier liaison Input of repair jobs on system ensuring all complaints are logged in line with government regulations. Issuing and recalling loan equipment Inputting and release of capital, consumable and contract orders Up-selling of service contracts Creation of service contract quotations and regular progression through to sales Preparation of service reports Preparation of service invoicing following repair completion Chasing in payments for repairs and issuance of pro-forma invoicing Calibration of equipment and diagnosis of faults. Minor repairs where necessary or replacement of equipment. Booking in of equipment from customers ensuring strict decontamination protocol is followed. First line technical assistance across the product range Development and maintenance of inter company and departmental relationships inclusive of sister company in The Netherlands Training of colleagues in The Netherlands on UK processes and procedures and issues relating to the NHS Fire marshal and First Aid experience

Sales & Marketing Support Assistant

• Mar 2003 - Jan 2006

Provision of support and general administrative duties to the International and UK Business Development team. Central point of contact for queries and complaints Ad-hoc assistance with queries and pricing issues Creation of Excel spreadsheets encompassing graphs, formatting and formulas Preparation of promotional presentations using PowerPoint Preparation of monthly sales reports for sales team Coordination, preparation and manning of corporate stand for trade shows Coordination of travel and accommodation bookings for sales team and delegates Promotional mail shots and product launch for both UK and International market Stationery stock control Records of annual leave and sickness in keeping with SOX regulations Record keeping of purchase orders and stock transfers against department budget Research of new and potential customers within the international market Research of market and assisting with the development new products Coordinated and actioned departmental move to new business premises Database management – data integrity Production of regular distributor news letter outlining new products, promotions and trade shows

Document Controller

• Sep 2002 - Mar 2003

A temporary position which I declined to make permanent in favor of progressing my career within Sales & Marketing administration. Scanning and logging all design documents for a team of 22 Electronic Engineers Tracking and pushing documents through the sign-off process  Ensuring documents correctly authorised by the appropriate manager within the required time frame

Club Services Consultant

• Nov 2001 - Sep 2002

 Business to business sales within the hair-care industry Order processing Sales calls relating to special promotions and new products  Up-selling at point of order Courier liaison Delegate and lecturer assistance at business seminars Presentation of weekly sales figures

Business Sales Representative

• Aug 2000 - Jul 2001

Business to Business fuel sales. Customer care and account set up Pricing at point of sale (margin management) Up and cross-selling of services provided and Direct Debit payment scheme Preparation of credit check applications for credit control team and awareness of credit control issues at point of order Outbound calls with reference to debt chasing and recapture of lapsed business

Secretary/Switchboard

• Sep 1998 - Aug 2000

Completed my NVQ in Business Administration and Customer Service alongside my Secretarial and Switchboard duties.