Experience

Ellen MacArthur Cancer Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Trust and Foundations Fundraiser

  • May 2021 - Present

• Operations Coordinator

  • Nov 2017 - May 2021

  * Managing applications from young people and hospitals for places on the Ellen MacArthur Cancer Trust trips* Processing all administration related to the management of the trips, young people and volunteers * Arranging Travel for Young people and hospital groups to attend their trips * Organising Training and update events and managing logistics and planning of these* Relationship building with Hospital Contacts, Parents and Young People in advance of the trips* Inputting and managing a database of information regarding the trips * Creating documentation for the trips and doing pre trip briefings with skippers and volunteers * Presenting to hospital groups & young people on the trips Show less



TBR Global Chauffeuring

• United Kingdom
• Ground Passenger Transportation
• 1 - 100 Employee

• Corporate and Events Manager

  • Jan 2016 - Nov 2017

  * Manage the Corporate and Events Reservations Team* Client On-boarding and management of accounts* Dealing with any issues/feedback/complaints received from clients until a mutual resolution is agreed* Taking a proactive approach to problem resolution and work with clients effectively to achieve this* Establish, maintain and develop effective working relationships with clients and suppliers*Oversee priority bookings and communication with the relevant departments on changes to any processes* Monitor ongoing events/bookings/quotations to build business* Undertaking monthly one-to-ones with team members * Developing training materials for ongoing development* Providing a full training schedule for all new starts and new partners in other locations (Dubai, Belgium, France etc.)* Manage staff rota including annual leave and additional weekend coverage Show less

• Assistant Manager of Corporate Travel

  • May 2014 - Jan 2016

  • Constantly working to achieve company standard SLA’s and adapting processes to ensure we reach these targets. Working with Executive management team to set the SLA’s. • Utilising the internal communications process to communicate with staff • Liaising with clients and suppliers to provide the best possible service• Dealing with any client issues, quickly and effectively utilising the feedback system and working to resolve issues as quickly as possible • Maintaining and strengthening the relationship with existing clients and building relationships with the new clients being brought on board • Answering any queries which come from staff members, working with them to improve knowledge and skills• Running company Management Development Program for staff after hours and developing material for the program modules• Providing in depth training for all Reservation Team new starts and training existing staff on updates and system changes • Travelling to other offices within the company• Administration work• Worked 3 days a month with HR department to manage driver wage payments using Sage, creation of the system training manual and working on a project developing documentation to reflect the information held in the heads of various staff members into process documents. • Attending interviews with potential employees for available positions alongside management/HR• Completed the ‘Train the Trainer’ course with Pitman Training which enabled me to learn about all aspects of the training cycle Show less

• Corporate Travel Reservations Co-ordinator

  • May 2013 - Apr 2014

  • Organising Ground Travel arrangements for clients all over the world• Arranging vehicle types, driver preferences and route maps• Administration duties including answering emails, answering telephone calls, providing quotations and confirming bookings



Barrhead Travel Group

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Travel Consultant

  • Dec 2012 - Apr 2013



TBR Global Chauffeuring

• United Kingdom
• Ground Passenger Transportation
• 1 - 100 Employee

• Reservations Coordinator

  • Jul 2012 - Dec 2012

  • Organising Ground Travel arrangements for clients all over the world • Arranging vehicle types, driver preferences and route maps • Administration duties including answering emails, answering telephone calls, providing quotations and confirming bookings • Organising Ground Travel arrangements for clients all over the world • Arranging vehicle types, driver preferences and route maps • Administration duties including answering emails, answering telephone calls, providing quotations and confirming bookings



Thorne Travel and Events

• Kilwinning, Ayrshire

• Events Manager

  • Dec 2011 - Jun 2012



Hotel Du Vin

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Receptionist

  • Nov 2010 - Dec 2011



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandising assistant (International College Program)

  • Jun 2008 - Aug 2008