Experience

VictoriaPlum.com

• United Kingdom
• Retail
• 100 - 200 Employee

• Refund Processor / Accounts Assistant

  • Sep 2013 - Present

  - Review and process all refunds raised on a daily basis- Working individually and alongside various departments within the business- Problem solving - Making sure all information is correct and consistent, to ensure customers are paid within a reasonable time frame and their accounts balance accordingly - Maintaining high standards and customer's expectations- Dealing with various customer enquiries, making sure these are done so quickly and efficiently - Working closely with our out of office call centre, to help maintain customer relationships- Liaise with my line manager on a daily basis, making sure all requirements are met during month-end- Process invoices, obtaining authorisation and inputting them into the system- Produce both mid-week and month-end payment runs, to ensure all suppliers are paid on time- Close attention to detail - Making sure queries raised are resolved promptly and with effect- Handling petty cash



Hull John Roe Toyota

• Purchase Ledger Clerk / Administrative Assistant

  • 2012 - 2013

  - Monitor debtors on a daily basis to ensure all accounts are up-to-date and targets are met, taking the appropriate measures to ensure payments are made- Monthly reconciliation of supplier statements - Process invoices, reconciling delivery notes to invoices received and purchase invoices- Assist in the preparation of purchase summaries, reporting outcomes to my line manager- Control and audit petty cash outgoings- Coding of invoices, getting them signed off and inputting them into the system- Monthly cheque run to ensure all accounts are paid on time and efficiently- Continuation of all previous general administrative duties- Daily handling of cashing up and taking monies to the bank including reconciliation of bank statements- Processing of all departmental transactions inputting the relevant data into the system- Covering reception duties when requested, dealing with customer enquiries and problems both on the telephone and on a one to one basis- Training of new staff members when required



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Checkout Assistant

  • 2009 - 2012

  - Provide good quality customer service - Work individually and as part of a team - Deal with customer enquiries and complaints- Act as supervisor when requested, dealing with difficult situations and providing a solution- Communicate with multiple departments to ensure customers’ needs are met- Handling cash and credit transactions - Provide good quality customer service - Work individually and as part of a team - Deal with customer enquiries and complaints- Act as supervisor when requested, dealing with difficult situations and providing a solution- Communicate with multiple departments to ensure customers’ needs are met- Handling cash and credit transactions



The Red Hawk Public House

• Waitress

  • 2008 - 2009

  - Provide good quality customer service - Working well as part of a team - Handling cash transactions - Taking orders- Communicating with kitchen staff to ensure food was delivered in sufficient time - Checking on customers, making sure everything was to their standard- Dealing with complaints and rectifying the situation - Training new staff members, making them feel comfortable within a new work environment - Provide good quality customer service - Working well as part of a team - Handling cash transactions - Taking orders- Communicating with kitchen staff to ensure food was delivered in sufficient time - Checking on customers, making sure everything was to their standard- Dealing with complaints and rectifying the situation - Training new staff members, making them feel comfortable within a new work environment