EFL/ESOL Teacher

• Apr 2021 - Present

Content Writer

• Sep 2021 - Oct 2021

DELTA+/Senior Teacher

• Mar 2016 - Nov 2020

Bar/Kitchen Manager

• May 2013 - Dec 2015

Responsibilities • Recruiting, training and managing staff • Sourcing and liaising with suppliers, ordering and stock control • Maintaining EH standards and records • Ensuring a consistent, high level of customer service • Advertising, POS and marketing using a variety of media • Budgeting and tracking profit and loss using EXCEL spreadsheets Achievements • My approachability and proven ability to get the job done made me the 'go to' person for both customers and staff members alike • Launching a consistent, high-quality food service while learning how to prepare, cook and present dishes in a commercial kitchen • Increasing profitibility and popularity of the business by organising and holding events such as private parties and a wedding reception

Teacher Trainer and Teacher of English

• Jun 2002 - Feb 2012

Responsibilities • To deliver informative, engaging lessons whilst being sensitive to a wide range of different backgrounds, religions and cultures • Acting as head of teacher training; organising administration of courses including processing applications, updating databases and setting up/conducting interviews • Attending conferences and networking at trade events Achievements • I was always highly organised, dedicated and keen to help every student or trainee realise their full potential and achieve their goals which resulted in rewarding feedback • Course design, timetabling, devising and delivering a range of successful courses • Progressing on to teaching refresher courses for international primary and secondary teachers • Becoming an interactive whiteboard instructor

Travel Consultant

• Jan 1999 - May 2002

Responsibilities • Using extensive product knowledge and personal travel experience to ascertain and fulfil the needs of a core market (mainly local and international students) • Booking flights, accommodation, tours etc. with accuracy and attention to detail • Tailor-making itineraries, ticketing and reissuing Achievements • Exceeding sales targets through up selling while maintaining excellent customer service before, during and after travel • Establishing successful, trusting relationships with clients in order to ensure repeat business and broaden my customer base • Obtaining new sales leads as a result of organising and participating in a number of marketing events such as ‘Round-the-World’ evenings • Day-to-day administration