• Jun 2022 - Present

- Worked with multinationals such as Carnival Cruise Line, Disney Cruise Line, and BC Ferries to provide impactful customer experience through onboarding and ongoing account management by helping resolve technical support issues. Responsible for managing the continuous software maintenance of 120 ships with work including deploying software updates, troubleshooting, rolling out software updates, and providing support to end users. - 4+ years experience in JIRA & Confluence administration involving creation and management of projects and tasks, custom fields, dashboards, and report configurations.- Wrote and automated tools and scripts and created standard operating procedures to increase departmental efficiency and automate repeatable tasks through PowerShell scripting.- Developed and maintained backup and recovery practices and procedures through Azure and Cloudberry.- In charge of importing, exporting, and manipulating large data sets in multi-million-row databases using T-SQL. Performed SQL maintenance to improve database efficiency. - Identified and deployed cybersecurity measures by continuously performing vulnerability assessments and risk management.- Promoted twice for demonstrating consistent excellent performance, from Support and Project Management to Junior DevOps Engineer (January 2019) to Intermediate DevOps Engineer (June 2022) Show less

• Jan 2019 - Present

- The focus of my role is on robustness and operational scalability. I work towards ensuring that software requires the least amount of effort to deploy, configure, and operate on an ongoing basis. Onboard, implement, and train clients on Marine Learning Systems' leading-edge e-learning products and solutions.- Collaborate with Development and Operations teams to improve internal processes, provide client feedback, and identify future solutions for the development roadmap.- Communicated clearly and effectively either electronically, or by phone with both technical andnon-technical users experiencing difficulties in order to determine, resolving, and documenting problemsexperienced. Show less

• Apr 2018 - Jan 2019

• Sep 2015 - Mar 2018

Processed credit cards, POS, cash paymentsMaintained periodic transaction reportsMade responsible for opening and closing the register, ensuring balanced totals

• Aug 2015 - Mar 2018

Processed credit cards, POS, and cash payments Maintained periodic transaction reportsProvided information about the University of Victoria Made responsible for opening and closing the register, ensuring balanced totals

Client Support Technician - CO-OP Student

• Apr 2016 - Dec 2016

Managed and prioritized incoming customer inquiries while providing clear documentation of work in a ticket tracking system Performed unpacking, assembly, imaging, testing, upgrading, installations, and repairing of new and existing client systems. Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced Managed and prioritized incoming customer inquiries while providing clear documentation of work in a ticket tracking system Performed unpacking, assembly, imaging, testing, upgrading, installations, and repairing of new and existing client systems. Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties in order to determine, resolve and document problems experienced

Customer Service Attendant

• May 2013 - Dec 2016

- Handled customer complaints professionally and coordinated with management to resolve them. - Underwent Emergency Medical Solutions, LSA Slide, and Marine Evacuation Chute safety training to support customers in times of crisis - Took Emergency First Aid for Industry training through St. Johns Ambulance Canada to provide medical assistance to customers if needed. - Handled customer complaints professionally and coordinated with management to resolve them. - Underwent Emergency Medical Solutions, LSA Slide, and Marine Evacuation Chute safety training to support customers in times of crisis - Took Emergency First Aid for Industry training through St. Johns Ambulance Canada to provide medical assistance to customers if needed.

Bakery Clerk

• Oct 2014 - Apr 2015

Maintained neat and attractive bakery food cases Completed closing duties, including restocking shelves and documenting shrink items Maintained neat and attractive bakery food cases Completed closing duties, including restocking shelves and documenting shrink items

Cashier

• Nov 2013 - Mar 2014

Handled currency and credit transactions quickly and accurately Served residents and guests during high volume meal times with speed and efficiency Handled currency and credit transactions quickly and accurately Served residents and guests during high volume meal times with speed and efficiency

Hostess

• Sep 2009 - Apr 2013

-Responsible for clearing and reseting tables. -Assisted with delivering food to tables. -Promoted to a hostess in 2010. -Seated customers to their tables. -Promoted to the head host in 2011. -Independent decision-making on seating and organizing tables. -Responsible for clearing and reseting tables. -Assisted with delivering food to tables. -Promoted to a hostess in 2010. -Seated customers to their tables. -Promoted to the head host in 2011. -Independent decision-making on seating and organizing tables.