Experience

EVOBUS (UK) LIMITED

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Administrator

  • Jul 2019 - Present

  I am currently working for EvoBus UK as a warranty administrator. My responsibilities Include - Reviewing and processing warranty claims for parts and labour - Uploading claims to be completed - Collecting supporting evidence prior to processing/submitting claims - Processing retail invoices for payment - Maintenance of both retail and warranty customer information - Completed parts invoices - Ensuring all paperwork is correct/filed for warranty audit purpose - Completing/processing turnover reports - Monitoring and updating WIP (working in progress) warranty/retail jobs - Completing weekly warranty runs - Work/liaise with service desk and workshop controllers for technical support - Support line manager with administration duties - Achieving industry-led standards of processing efficiency and cost control - Ensuring compliance with company policies and industry guidelines are put into place. Show less



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Telematics Service Desk Advisor

  • Dec 2015 - Jul 2019

  I have worked on the Telematics Service Desk for 20 Months as a case manager in which we receive concerns related to the Connected Car features. We previously managed all concerns received directly from retailers and CRC on behalf of the customers. In the TSD department we will address, investigate and manage all concerns with TSD troubleshooting techniques, should there be further technical support required we will look to engage with our third party suppliers. We support the global markets for technical issues. Retailers and CRC dependant on market will contact TSD within their working hours and therefore the service desk is manned on a 24/365 basis, we track and monitor all cases across the four shift patterns TSD operate under. We complete daily and weekly reports for all telematics issues. Show less



Jaguar Land Rover UK

• Customer Service Executive

  • Oct 2007 - Jul 2019

  I worked in the Customer Relationship Centre from October 2007 where i looked to provide high levels of customer service within the motor industry for Jaguar Land Rover vehicle owners. I have gained excellent experience with handling calls of complaint/enquiries on an inbound and outbound basis. I have developed experience in writing letters and emails to resolve concerns and/or complaints and can resolve the concerns within this format. I was promoted to deputy team manager where my duties consisted of - coaching a team of 8 case managers to support their daily duties in customer resolutions and enhancing their skill set for sla and kpi’s to be achieved. Managing customer escalations, reporting to higher management, quality auditing and spread sheets capturing quality data. My aim as a deputy team manager was to ensure high levels of customer satisfaction was achieved which will encourage Jaguar Land Rover owners to remain loyal to the brand and feel valued. I have supported colleagues to maintain high standards of service to enable delivery of customer first which would result in excellent customer satisfaction survey scores Show less



Schindler Group

• Switzerland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• National Communications Operator

  • Jun 2004 - Oct 2007

  Communication received via telephone, dealing with enquiries into lift faults or requests for installations, complaints, booking engineer callouts. Data input on in-house computer system, operating alarm systems (programming and answering alarms). General office duties for example filing, faxing, e-mailing. Completion of customer satisfaction surveys, targets for calls answered. I worked within a very small team of operators but was also capable of taking the lead and working of my own initiative. Show less