Hayley Kerstein
Lead Buyer's Agent at Elevation Real Estate- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Limited working proficiency
-
French Limited working proficiency
-
Mandarin Elementary proficiency
Topline Score
Bio
Sean O'Neill
Hayley is one of the best teammates I have had the pleasure of working with throughout my career. Throughout her time at IfOnly, she worked closely with our supply team fulfilling some of the most complex and creative experiences we have crafted. Each time Hayley worked hard to provide our guests with incredible service meeting and often exceeding their lofty expectations. One quality I love about Hayley is her drive to always "make it work". Hayley approached each opportunity with clear goals, communicating and updating all parties involved resulting in a transparent and well run experience. Over and over I would hear from customers and talent we partner with how Hayley's impeccable service and positive attitude made them IfOnly fans. Along with her great relationships outside the building, Hayley is one of those people you just love working with. She is funny, clever and extremely loyal. Hayley is the ultimate teammate and someone I hope to work with again in the future.
Katie Holman O'Neill
I had the immense pleasure and good fortune of working with Hayley for over two years and miss her every day! She is incredibly sharp and intuitive, can navigate a multitude of personalities (necessary in this business), and delivers high touch service seamlessly while simultaneously managing expectations to ensure a successful outcome. Her integrity and down-to-earth positive attitude make her a delight to work alongside and I would not hesitate to recommend her for any position. There is no doubt in my mind that Hayley will be successful at whatever inspires her!
Sean O'Neill
Hayley is one of the best teammates I have had the pleasure of working with throughout my career. Throughout her time at IfOnly, she worked closely with our supply team fulfilling some of the most complex and creative experiences we have crafted. Each time Hayley worked hard to provide our guests with incredible service meeting and often exceeding their lofty expectations. One quality I love about Hayley is her drive to always "make it work". Hayley approached each opportunity with clear goals, communicating and updating all parties involved resulting in a transparent and well run experience. Over and over I would hear from customers and talent we partner with how Hayley's impeccable service and positive attitude made them IfOnly fans. Along with her great relationships outside the building, Hayley is one of those people you just love working with. She is funny, clever and extremely loyal. Hayley is the ultimate teammate and someone I hope to work with again in the future.
Katie Holman O'Neill
I had the immense pleasure and good fortune of working with Hayley for over two years and miss her every day! She is incredibly sharp and intuitive, can navigate a multitude of personalities (necessary in this business), and delivers high touch service seamlessly while simultaneously managing expectations to ensure a successful outcome. Her integrity and down-to-earth positive attitude make her a delight to work alongside and I would not hesitate to recommend her for any position. There is no doubt in my mind that Hayley will be successful at whatever inspires her!
Sean O'Neill
Hayley is one of the best teammates I have had the pleasure of working with throughout my career. Throughout her time at IfOnly, she worked closely with our supply team fulfilling some of the most complex and creative experiences we have crafted. Each time Hayley worked hard to provide our guests with incredible service meeting and often exceeding their lofty expectations. One quality I love about Hayley is her drive to always "make it work". Hayley approached each opportunity with clear goals, communicating and updating all parties involved resulting in a transparent and well run experience. Over and over I would hear from customers and talent we partner with how Hayley's impeccable service and positive attitude made them IfOnly fans. Along with her great relationships outside the building, Hayley is one of those people you just love working with. She is funny, clever and extremely loyal. Hayley is the ultimate teammate and someone I hope to work with again in the future.
Katie Holman O'Neill
I had the immense pleasure and good fortune of working with Hayley for over two years and miss her every day! She is incredibly sharp and intuitive, can navigate a multitude of personalities (necessary in this business), and delivers high touch service seamlessly while simultaneously managing expectations to ensure a successful outcome. Her integrity and down-to-earth positive attitude make her a delight to work alongside and I would not hesitate to recommend her for any position. There is no doubt in my mind that Hayley will be successful at whatever inspires her!
Sean O'Neill
Hayley is one of the best teammates I have had the pleasure of working with throughout my career. Throughout her time at IfOnly, she worked closely with our supply team fulfilling some of the most complex and creative experiences we have crafted. Each time Hayley worked hard to provide our guests with incredible service meeting and often exceeding their lofty expectations. One quality I love about Hayley is her drive to always "make it work". Hayley approached each opportunity with clear goals, communicating and updating all parties involved resulting in a transparent and well run experience. Over and over I would hear from customers and talent we partner with how Hayley's impeccable service and positive attitude made them IfOnly fans. Along with her great relationships outside the building, Hayley is one of those people you just love working with. She is funny, clever and extremely loyal. Hayley is the ultimate teammate and someone I hope to work with again in the future.
Katie Holman O'Neill
I had the immense pleasure and good fortune of working with Hayley for over two years and miss her every day! She is incredibly sharp and intuitive, can navigate a multitude of personalities (necessary in this business), and delivers high touch service seamlessly while simultaneously managing expectations to ensure a successful outcome. Her integrity and down-to-earth positive attitude make her a delight to work alongside and I would not hesitate to recommend her for any position. There is no doubt in my mind that Hayley will be successful at whatever inspires her!
Experience
-
Elevation Real Estate
-
United States
-
Real Estate
-
1 - 100 Employee
-
Lead Buyer's Agent
-
Jul 2018 - Present
-
-
-
Keller Williams Realty, Inc.
-
United States
-
Real Estate
-
1 - 100 Employee
-
REALTOR®, Buyer Specialist - The Eddie O'Sullivan Group
-
Jul 2016 - Jul 2018
Hayley leverages her luxury hospitality experience to shape a high-touch purchasing process for her clients. She sees her clients as her guests, with whom she creates lasting relationships and memorable experiences for not only by anticipating their needs, but also by over-delivering on her promises whenever possible. In a field that often leaves clients hoping for more from their agent, Hayley's work ethic and dedication to delighting her clients sets her apart from the pack. Hayley leverages her luxury hospitality experience to shape a high-touch purchasing process for her clients. She sees her clients as her guests, with whom she creates lasting relationships and memorable experiences for not only by anticipating their needs, but also by over-delivering on her promises whenever possible. In a field that often leaves clients hoping for more from their agent, Hayley's work ethic and dedication to delighting her clients sets her apart from the pack.
-
-
-
IfOnly
-
United States
-
Retail
-
1 - 100 Employee
-
Guest Experiences Manager
-
May 2014 - Aug 2016
Core responsibilities -Coordinate logistics and scheduling of unique experiences with luminary/celebrity teams across a multitude of verticals (sports, arts, fashion, music, entertainment, culinary, wine, etc.), ranging in price from $50-$100K+ -Coordinate shipments of products sold -Provide onsite assistance as necessary for high-touch experiences -Manage vendor relationships -Provide excellent guest support in a proactive and timely fashion Accomplishments -Vetted and implemented ticketing system for inbound support -Vetted and implemented CTI phone system for the company Show less
-
-
-
Bloodhound
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Relations
-
Oct 2013 - Apr 2014
Bloodhound is a mobile app and lightweight CRM that was developed to automate the top of the marketing and sales funnel by turning a smart device into a lead collection and management tool. The application allows team members to scan barcodes on badges at trade shows and events as well as business card scanning anytime to store contact information for efficient follow-up. Bloodhound is a mobile app and lightweight CRM that was developed to automate the top of the marketing and sales funnel by turning a smart device into a lead collection and management tool. The application allows team members to scan barcodes on badges at trade shows and events as well as business card scanning anytime to store contact information for efficient follow-up.
-
-
-
Fairmont Hotels & Resorts
-
United Arab Emirates
-
Hospitality
-
700 & Above Employee
-
Catering and Conference Services Concierge Manager
-
Jan 2013 - Oct 2013
-
-
Assistant Food and Beverage Manager
-
Jul 2011 - Jan 2013
-
-
-
Tishman Speyer Properties
-
Germany
-
Government Administration
-
Property Management Intern
-
Jun 2010 - Aug 2010
-
-
-
Longwood Cricket Club
-
United States
-
Recreational Facilities
-
1 - 100 Employee
-
Banquet Server
-
May 2009 - Aug 2009
-
-
-
-
Cook/Cashier
-
May 2007 - Aug 2008
-
-
-
Fairmont Copley Plaza
-
United States
-
Hospitality
-
1 - 100 Employee
-
Intern
-
Jan 2007 - May 2007
-
-
Education
-
2008 - 2011
Cornell University-School of Hotel Administration
Bachelor of Science, Hospitality Administration/Management
Community
