Experience

Irish Blood Transfusion Service

• Ireland
• Non-profit Organizations
• 100 - 200 Employee

• Clerical Officer

  • Mar 2022 - Present

  Nursing Administration - Preparation of weekly and monthly reports including data analysis - Diary management of the Senior Nursing Team including organising meetings, booking rooms, preparation of documents/presentations and minuting taking. - Handling telephone queries appropriate referral of enquiries - Management of office supplies, equipment and stationary - Maintenance of filing and records pertaining to the Nursing Department including archiving of documents -… Show more Nursing Administration - Preparation of weekly and monthly reports including data analysis - Diary management of the Senior Nursing Team including organising meetings, booking rooms, preparation of documents/presentations and minuting taking. - Handling telephone queries appropriate referral of enquiries - Management of office supplies, equipment and stationary - Maintenance of filing and records pertaining to the Nursing Department including archiving of documents - Management of Core HR system - Preparation of induction and training materials for new staff - Coordinating and managing travel arrangements for the Senior Nursing Team - Liaising with other IBTS departments - SOP Editing for the Nursing Department Show less Nursing Administration - Preparation of weekly and monthly reports including data analysis - Diary management of the Senior Nursing Team including organising meetings, booking rooms, preparation of documents/presentations and minuting taking. - Handling telephone queries appropriate referral of enquiries - Management of office supplies, equipment and stationary - Maintenance of filing and records pertaining to the Nursing Department including archiving of documents -… Show more Nursing Administration - Preparation of weekly and monthly reports including data analysis - Diary management of the Senior Nursing Team including organising meetings, booking rooms, preparation of documents/presentations and minuting taking. - Handling telephone queries appropriate referral of enquiries - Management of office supplies, equipment and stationary - Maintenance of filing and records pertaining to the Nursing Department including archiving of documents - Management of Core HR system - Preparation of induction and training materials for new staff - Coordinating and managing travel arrangements for the Senior Nursing Team - Liaising with other IBTS departments - SOP Editing for the Nursing Department Show less



United Drug

• Ireland
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Customer Service Representative

  • Oct 2018 - Mar 2022

  March 2019 - March 2022 National Cold Chain Service Team. October 2018 - March 2022 Direct to Pharmacy (DTP) - Processing all queries efficiently through phone, email and fax. - Liaising with Transport, Warehouses, Internal Departments and depots. - Contribute to the on going maintenance of Customer Databases - Placing customer orders through SAP and AWARDS systems. - Experience use of CRM and Salesforce systems. - Tracking customer orders through LTS… Show more March 2019 - March 2022 National Cold Chain Service Team. October 2018 - March 2022 Direct to Pharmacy (DTP) - Processing all queries efficiently through phone, email and fax. - Liaising with Transport, Warehouses, Internal Departments and depots. - Contribute to the on going maintenance of Customer Databases - Placing customer orders through SAP and AWARDS systems. - Experience use of CRM and Salesforce systems. - Tracking customer orders through LTS system. - Monthly KPI reporting. - Input details on computerised call log system. - Handling daily inbound and outbound calls. - Organising and processing returns of products. - High knowledge of Microsoft Word, Excel and PowerPoint. - Training new staff on the processes and procedures within the company. - Experience in Meeting Minute taking - Writing / Editing SOP’s Show less March 2019 - March 2022 National Cold Chain Service Team. October 2018 - March 2022 Direct to Pharmacy (DTP) - Processing all queries efficiently through phone, email and fax. - Liaising with Transport, Warehouses, Internal Departments and depots. - Contribute to the on going maintenance of Customer Databases - Placing customer orders through SAP and AWARDS systems. - Experience use of CRM and Salesforce systems. - Tracking customer orders through LTS… Show more March 2019 - March 2022 National Cold Chain Service Team. October 2018 - March 2022 Direct to Pharmacy (DTP) - Processing all queries efficiently through phone, email and fax. - Liaising with Transport, Warehouses, Internal Departments and depots. - Contribute to the on going maintenance of Customer Databases - Placing customer orders through SAP and AWARDS systems. - Experience use of CRM and Salesforce systems. - Tracking customer orders through LTS system. - Monthly KPI reporting. - Input details on computerised call log system. - Handling daily inbound and outbound calls. - Organising and processing returns of products. - High knowledge of Microsoft Word, Excel and PowerPoint. - Training new staff on the processes and procedures within the company. - Experience in Meeting Minute taking - Writing / Editing SOP’s Show less



Card Factory

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 2018 - Oct 2018

  - Replenishing stock to drive sales. - Merchandising within the store in accordance with VM plans. - Cash Handling: processing transactions through till, counting and refreshing tills. - Monitoring discrepancies, voids and ABV. - Dealing with customers and delivering excellent customer service. - Supervising and monitoring staff on tills and floor. - Working within a team to ensure deliveries are processed and cleared to company standards. - Ordering stock for the… Show more - Replenishing stock to drive sales. - Merchandising within the store in accordance with VM plans. - Cash Handling: processing transactions through till, counting and refreshing tills. - Monitoring discrepancies, voids and ABV. - Dealing with customers and delivering excellent customer service. - Supervising and monitoring staff on tills and floor. - Working within a team to ensure deliveries are processed and cleared to company standards. - Ordering stock for the store. - Completing stock takes. - Handling staff rosters, holidays, pay and clock in times. - Training new staff on the processes and procedures of the store. - Liaising with other stores and managers. Show less - Replenishing stock to drive sales. - Merchandising within the store in accordance with VM plans. - Cash Handling: processing transactions through till, counting and refreshing tills. - Monitoring discrepancies, voids and ABV. - Dealing with customers and delivering excellent customer service. - Supervising and monitoring staff on tills and floor. - Working within a team to ensure deliveries are processed and cleared to company standards. - Ordering stock for the… Show more - Replenishing stock to drive sales. - Merchandising within the store in accordance with VM plans. - Cash Handling: processing transactions through till, counting and refreshing tills. - Monitoring discrepancies, voids and ABV. - Dealing with customers and delivering excellent customer service. - Supervising and monitoring staff on tills and floor. - Working within a team to ensure deliveries are processed and cleared to company standards. - Ordering stock for the store. - Completing stock takes. - Handling staff rosters, holidays, pay and clock in times. - Training new staff on the processes and procedures of the store. - Liaising with other stores and managers. Show less



Poundland & Dealz

• United Kingdom
• Retail
• 700 & Above Employee

• Duty Manager

  • Oct 2017 - Feb 2018

  - Oversee the implementation of trade store principles. - Checking VM plan compliance in each bay of the store floor. - Stock recording through PI counting. - Communicate daily plans through organising and communicating with staff. - Supervise maintenance of warehouse. - Coach fill team to pack using VM plan. - Ensuring a safe warehouse and shop floor throughout the day. - Coach all staff regarding till standards. - Counting and refreshing tills, self service and… Show more - Oversee the implementation of trade store principles. - Checking VM plan compliance in each bay of the store floor. - Stock recording through PI counting. - Communicate daily plans through organising and communicating with staff. - Supervise maintenance of warehouse. - Coach fill team to pack using VM plan. - Ensuring a safe warehouse and shop floor throughout the day. - Coach all staff regarding till standards. - Counting and refreshing tills, self service and ATM. - Monitoring any discrepancies and voids on tills. - Training of new staff. - Carrying out interviews for new staff members.

• Visual Merchandiser

  • Jul 2015 - Feb 2018

• Sales Assistant

  • Jul 2015 - Oct 2017

  - Delivering exceptional customer service. - Handling cash while processing transactions through tills. - Replenishing low stock to drive company sales. - Merchandising and updating store floor in accordance with company plans. - Completing deliveries and maintaining warehouse standards. - Working within a team to complete deliveries in a timely manner. - Stock ordering. - Experience in stock takes, range reports, and merchandise reports.