Experience

Promedics Orthopaedic Ltd

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Services Executive

  • Oct 2016 - Present

  Input a high volume of sales orders timelessly and accurately Liaise with relevant departments to ensure customer deadlines are met Effectively communicate with customers via email and telephone Investigate and resolve customer complaints and returns Supporting external commercial managers with various marketing resources Input a high volume of sales orders timelessly and accurately Liaise with relevant departments to ensure customer deadlines are met Effectively communicate with customers via email and telephone Investigate and resolve customer complaints and returns Supporting external commercial managers with various marketing resources



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• CSA

  • Jul 2013 - Mar 2016

  Working with O2 accounts. Problem solving and delivering world class customer service. Wide range of tasks as 1st point of call for customers. Striving to deliver quick, helpful and valuable service to all customers. Able to handle complaints and remain calm under pressure. Work part of a team and handle time management to a high degree. Working with O2 accounts. Problem solving and delivering world class customer service. Wide range of tasks as 1st point of call for customers. Striving to deliver quick, helpful and valuable service to all customers. Able to handle complaints and remain calm under pressure. Work part of a team and handle time management to a high degree.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Contact Associate

  • Jun 2006 - Jul 2013

  Customer queries ranging from bills to network issues. 1st port of call from all customer's and strive to problem solve quickly and efficiently.

• Contact Centre Specialist

  • Jul 2008 - Dec 2008

  Marking and managing calls recieved to the call centre. Providing feedback to advisors on their level of customer care, efficiency and skills. helping to deliver a better customer experience.



Nisa Retail

• United Kingdom
• Wholesale
• 700 & Above Employee

• Shop Assistant

  • Jul 2000 - Jun 2006

  Duties included: Participating in the day-to-day running of the shop. • Keeping the shop and displays clean and tidy at all times. • Operating the till and accurately handling cash, cheques and credit/debit cards and Own Art transactions. • Follow cashing up procedures. • Assist in changing displays of shop stock. • Receiving deliveries, unpacking and re-shelving or storing stock. • Being vigilant at all times and to help minimise stock loss. Duties included: Participating in the day-to-day running of the shop. • Keeping the shop and displays clean and tidy at all times. • Operating the till and accurately handling cash, cheques and credit/debit cards and Own Art transactions. • Follow cashing up procedures. • Assist in changing displays of shop stock. • Receiving deliveries, unpacking and re-shelving or storing stock. • Being vigilant at all times and to help minimise stock loss.