VP Managed Services

• Sep 2021 - Present

Oracle Cloud Support Operations Manager

• Dec 2019 - Sep 2021

Oracle Cloud HCM Support Analyst

• Oct 2018 - Dec 2019

Support Consultant

• Aug 2016 - Oct 2018

Certus Solutions is an award winning Oracle Cloud Consultancy specialising in the delivery of Oracle ERP (Financials) and HCM Cloud Applications. Key Responsibilities include:- * Managing customer expectations and building trusted relationships  * Investigating support tickets and progressing them through the prescribed process within SLA’s  * Impact assessing Change Requests and providing estimates  * Delivering extensions and enhancements to our customer’s systems  * Liaising with Oracle support and escalating issues on behalf of our customers  * Planning upgrades and liaising with clients through UAT

ERP Managed Service Manager (UK)

• Jan 2015 - Jul 2016

• Managing a team of Oracle DBAs and Functional & Technical consultants across the UK. • Monthly forecasting of team gross profit, costs, recurring and additional revenue.• Maintaining ISO20000 compliance across the team• Input into service design and response to tenders• Acting as the primary contact and escalation of issues for 12 clients with service delivery responsibility including regular on site and off site client service reviews.• Responsible for resource management including performance management reviews, workload distribution, team development and knowledge management.• Ensuring ITIL compliance and responsible for Problem management and identification of service improvement opportunities

Oracle E-Business Team Lead UK

• Jun 2014 - Dec 2014

• Responsible for a team of Oracle Functional and Technical consultants across multiple locations in the UK. • Acting as the primary contact and escalation of issues for 10 clients with service delivery responsibility including regular on site client service reviews.• Participating and Identifying problems and root causes for progression towards the Continual Service Improvement initiative. • Responsible for resource management including performance management reviews, workload distribution, team development and knowledge management.• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs.• Acting as backup for HRMS related incident investigation and resolution.

Oracle HR Support Team Leader

• Jan 2013 - May 2014

Oracle HRMS Support Consultant

• Jun 2007 - Jan 2013

• Functional problem investigation and resolution for clients on a range of releases from 11.5.10 through to R12.1.3• Supporting clients through major upgrades, including testing and issue resolution • Completed the production build for iRecruitment on 11.5.10 for a global registered charity• Management of client change requests through the software development lifecycle, including requirements gathering, functional design documentation, UAT and deployment• Management of client Service Requests• Ensuring clients are kept up to date with latest patch releases• Keeping aware of the latest Oracle HRMS functionality developments, helping to identify potential configuration opportunities that would benefit clients

Oracle Support Analyst

• Jul 2005 - May 2007

• Assisted with the 11.5.10 functional implementation of the iRecruitment, OLM and Competence modules – consisting of hands on functional configuration, testing and issue resolution during UAT ensuring a smooth delivery of the live product• Providing support of the HRMS suite covering HR, iRecruitment, Competences, OLM and Self Service• Creation and maintenance of test scripts for the Oracle HRMS and CRM applications during a major upgrade from 11.5.9 to 11.5.10• Troubleshooting and 1st line support for the end users of the e-business suite• Letter templates implementation and maintenance• Troubleshooting of workflow errors

Senior Payroll Administrator

• May 2004 - Jul 2005

Working in a HR service centre as an Oracle super user, responsible for processing the payroll containing over 2500 employees. Liaising with regional HR departments and employees, my duties included processing the 4 weekly payroll, maintaining medical, disciplinary and performance review records. I was responsible for gross to net reconciliations and payments of deductions to 3rd parties including HRMC and Pension contributions.

Senior Payroll Executive

• Jun 2001 - May 2004

Responsible for processing 18 separate payrolls producing over 2500 payslips per month. Duties included tax year end reconciliation, configuring allowances, deductions and pension schemes within the Oracle database. Responsible for processing 18 separate payrolls producing over 2500 payslips per month. Duties included tax year end reconciliation, configuring allowances, deductions and pension schemes within the Oracle database.

Senior Payroll Administrator

• Aug 1999 - Jun 2001

Processing over 2000 employees per month, and attending regular client review meetings. Dealing with queries from employees, as well as calculating SMP, OMP and SSP. Processing over 2000 employees per month, and attending regular client review meetings. Dealing with queries from employees, as well as calculating SMP, OMP and SSP.

Payroll Clerk

• Oct 1994 - Jul 1999

Working within a small payroll team processing the in house payroll of 5000 employees. Duties included maintaining holiday and absence records, inputting data and manual calculations. Working within a small payroll team processing the in house payroll of 5000 employees. Duties included maintaining holiday and absence records, inputting data and manual calculations.