Experience

NHS Education for Scotland

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Programme Co-ordinator

  • Oct 2007 - Present



Disability Rights Commission

• Public Policy
• 1 - 100 Employee

• Operations Support Co-ordinator

  • May 2005 - Sep 2007

  To provide comprehensive secretarial & administrative support to the Scotland Directorate & co-ordinate administration on key projects, undertaking a broad range of duties. Minute-taking at meetings. Day to day running of the office, providing general administration & IT support. To work closely with the Business & Resources Manager on office procedures, internal directories, finance matters & purchase orders, facilities, IT & procurement. To assist in the planning & implementation of communications & promotions activity & events. To support communication within the directorate by ensuring the intranet & relevant communication documents are kept up to date with current information, & that documents are appropriately stored & records are maintained. To supervise work experience & temporary administrative staff, providing support on a daily basis, setting tasks, monitoring performance & providing feedback & written reports if necessary. Database management. Show less



Afiniti

• Business Consulting and Services
• 1 - 100 Employee

• Business Support Manager

  • Sep 1998 - Nov 2003

  Managed Business Support Unit. Advertised, interviewed & recruited administrative staff & developed a solid team. Provided HR & admin support to Managing Director & the Business Units. Managed office & facilities. Main point of contact in the office, interacting with clients & colleagues at all levels. Provided training admin & support to client projects. Managed diaries & liaised with colleagues in order to allocate resources & fulfil client training requirements & ensured training room was equipped to cope with the required activities. Booked delegates on courses, collated & recorded feedback & produced statistics for end of project reports for clients. Close monitoring of projects to determine project performance. Recorded time, costs, & revenues to ensure projects were meeting agreed plans & not exceeding client budget. Reconciled invoices, billed clients & worked closely with the Finance Director to provide monthly reports & statistics on company & project performance. Show less



John Menzies UK Ltd

• Retail Operations Assistant

  • Sep 1995 - Sep 1998

  Communicated & liaised with stores, Area Managers, & other Head Office departments, providing a central administrative support service. Central point of contact, handling over 1,000 calls per week from 240 Outlets. Responded to all store queries, often working to tight deadlines. Prepared & presented information from the field to relevant Head Office personnel & worked to tight deadlines to collate weekly sales figures from all outlets for the Directors sales meeting. Assisted in production of essential information documents for the shops on a weekly basis, containing information from Head Office departments. Trained new team members on specific tasks & the operation of the department. Arranged to supply stores with staff uniforms & supplies. Monitored stock levels at the central warehouse, liaising & negotiating with suppliers & re-ordering when necessary. Invoice Reconciliation. Customer complaints. Organised for contractors to visit outlets to attend to maintenance issues. Show less