Store Manager

• Nov 2021 - Present

Assistant Manager

• Aug 2021 - Nov 2021

Assistant Manager at Flagship Store

• Sep 2019 - Aug 2021

Assistant Manager

• Aug 2019 - Aug 2021

Assistant Manager

• Sep 2018 - Aug 2019

Driving and motoring staff and store performance by setting appropriate actions to ensure like for like growth across the stores KPI's. Analysing Sales figures and forecasting future sales using reports & KPIS with the appropriate staffing levels & promo activity to maximise Profit and minimise Loss. Managing Whole team whilst Store Manager is out of Store. Continuous staff development using regular one to one sessions. Ensuring the store is up to date with latest merchandising to add sales opportunities. Building effective relationships with other stores and head office to ensure fulfilment of company's objectives.

Deputy Manager

• Aug 2017 - Jul 2018

- Working alongside the Store Manager to manage all budget levels and achieving store profitability. - Helping the Store Manager to analyse sales figure & forecast future sales using reports & KPI’s. - Setting the right staffing levels, stock & promotional activity to maximise profit. - To assist in Recruitment, retention, development and performance management of staff. - Assisting the Store Manager with inspiring, motivating and leading our team. - Delegating, ensuring that the store complies with operational activity, policy & procedure, stock & cash security. - Decision-making ability & a sense of responsibility whilst Store Manager is not present. - Planning and organisational skills. - Maintain excellent store standards.

Visual Merchandising Sales Manager

• Apr 2017 - Aug 2017

- Head Scouted - Supporting the Store Manager and Deputy Manager making commercial decisions on the sales floor to maximise sales and profitability. - Motivating the team to ensure that the standards are maintained throughout the store. - Having excellent visual standards and creativity to make sure the store is exciting and current & commercial. - Putting the customers at heart of everything, delivering exceptional & commercial customer service. - Driving store performance, using tools & reports provided to maximise sales and minimise loss. - Driving and improving self performance and development. - Having strong Leadership & Operational skills to ensure the store runs correctly.

Trainee Visual Manager

• Apr 2017 - Apr 2017

Department Manager

• May 2015 - Apr 2017

- Running one of the Top 5 Stores in the Country along side the Store Manager.- I maintained high quality customer service to provide a excellent shopping experience.- Prioritising tasks regarding business needs.- Being Hands on & fast paced in making quick decisions and putting them into practice.- Develop Sale strategies and Merchandising presentations towards Campaigns and activities .- Being well organised & professional, Planning my department for success.- Listening, Train & develop the team.- Providing Constructive feedback & disciplining when needed.- Being positive and Motive to inspire the people around me.

Supervisor

• Jan 2014 - May 2015

-Being part of the H&M Management team to assist the management team with driving sales.-Merchandising & Styling. -Continuing great Customer service-Operational functions within the store including opening and closing the store. -Managing Staff & Communicating with team.

Sales Assistant

• Aug 2013 - May 2015

-Customer service.-Replenishing stock & learning new skills. -Working as part of a team to Maintain my department.

Sales Associate

• Jul 2011 - Aug 2013

-Providing a high level of customer service on the shop floor, cash desk and fitting rooms. -Communication Skills -Replenished stock and processed delivery. -Having more responsibility helped me work a lot better under pressure and helped improve my independence. -Leaning How to motivate a team. -Providing a high level of customer service on the shop floor, cash desk and fitting rooms. -Communication Skills -Replenished stock and processed delivery. -Having more responsibility helped me work a lot better under pressure and helped improve my independence. -Leaning How to motivate a team.

Florist, Key Holder

• Sep 2009 - Jul 2011

Providing excellent Customer Service Developing Planning & Organisation Skills to Maintain the small local business. Taking enquires and planning Weddings. Managing deliveries, Maintaining Stock & Ordering stock. Merchandising & Styling the shop. Learning and developing skills as a florist. Providing excellent Customer Service Developing Planning & Organisation Skills to Maintain the small local business. Taking enquires and planning Weddings. Managing deliveries, Maintaining Stock & Ordering stock. Merchandising & Styling the shop. Learning and developing skills as a florist.

Visitor Host

• Jan 2005 - Sep 2010

-Working alongside a huge team of people hosting corporate events & Hosting children birthday parties. -Giving great customer Service -Instructing The safety of clients on adventure equipment. -Building a knowledge of our historical buildings. -Working alongside a huge team of people hosting corporate events & Hosting children birthday parties. -Giving great customer Service -Instructing The safety of clients on adventure equipment. -Building a knowledge of our historical buildings.