Community Risk Reduction Manager

• Oct 2022 - Present

911 Emergency Dispatch

• Aug 2018 - Oct 2022

Owner & Head Rebel Rouser

• Aug 2017 - Nov 2020

Teaching Bygone Era Basics to the Next Generation of Urban Domestic Rebels Teaching Bygone Era Basics to the Next Generation of Urban Domestic Rebels

Owner

• Jan 2005 - Oct 2020

Independent Event Management/Coordination: Realities for Children Ride & Rally: Vendor Coordinator 2009-current Loveland Turkey Trot (Banner Health/Mckee) 2014-2018 Loveland Corn Roast 2013 Front Range Village Summer Music on the Terrace 2009 Qualifier at the Fort: Assistant to the President 2005-2007 Anhauser-Busch Brewery Holiday Party Photography: 2006-2011 Independent Event Management/Coordination: Realities for Children Ride & Rally: Vendor Coordinator 2009-current Loveland Turkey Trot (Banner Health/Mckee) 2014-2018 Loveland Corn Roast 2013 Front Range Village Summer Music on the Terrace 2009 Qualifier at the Fort: Assistant to the President 2005-2007 Anhauser-Busch Brewery Holiday Party Photography: 2006-2011

Marketing & Customer Experience Manager

• Jun 2015 - Jul 2017

In addition to traditional Marketing duties as well as Special Event execution: -Maintain and promote vendor relation as well as community initiatives and cooperative programs such as corporate partnerships with Eagles Hockey, Realities for Children, TEAM of Fort Collins and more. - Write and distribute written materials including press releases, radio ads, print ads, and fliers regarding sales, events, in-house memos, etc. -Manage and update all website pages ensuring that each is up-to-date, includes current promotions and that the pages are well laid out and grammatically correct. -Responsible for all email marketing efforts including collecting names and emails, data entry, graphic design, copyrighting and promotional additions. Also includes data analysis of email campaign successes/failures, sales that resulted from emails, etc. -Manage all social media outlets and grow them substantially (Facebook, Twitter, Pinterest, YouTube and Instagram) -Responsible for resolving any customer complaint issues including calls, emails, social media posts and reviews. -Responsible for informal and formal training and follow-up of staff education including Yamaha YDS classes, missing required courses, ensuring that staff is up-to-date on latest incentives, product knowledge, goals and surveys and more. -Data collection of all marketing initiatives and monthly analysis of those initiatives including a year-end presentation and proposal for the following year of deficits, opportunities for improvement identifying gaps and possible improvements, best practices, etc. Show less

Director of Marketing & Events

• Jul 2013 - Jan 2015

 Responsible for enabling the development and execution of dealer marketing initiatives derived from the strategy set forth by the GM and dealer owners Responsible for using marketing and events to maintain lifelong relationships with customers and support the development and execution of impactful, integrated Marketing plans to achieve desired short, mid and long-term performance for Motorcycles, General Merchandise, Service, Parts & Accessories and Financial Services  Align marketing programs, tools and resources to effectively deliver results and achieve pre-established goals in an effort to increase dealership profitability and a enhance customer experience including: o Design and display of in-house posters and point-of-sale flyers o Design and distribution of bag stuffers o Design input on and information copyright and content of emails to customers o Management and continuous updating of Facebook and Instagram accounts  Manage and coordinate all aspects Special Events for two locations  Oversee and manage all aspects of Marketing, Advertising and Special Event budgeting & actuals; report to accounting. (Annual marketing budget between $300,000- $500,000)  Maintain and promote vendor relations as well as community initiatives and cooperative programs  Effectively communicate all requirements for successful events as the liaison between the company and the operational departments within the company as well as with the customer  Copyright and design written materials including: press releases, radio ads, print ads and fliers regarding events  Responsible for hours and management of a marketing assistant and graphic designer Show less

Associate Project Manager (Med/Ed/Pharma/Nursing)

• Jun 2012 - Aug 2013

I consult with higher education publishers to communicate and train students and educators in primarily med/ed, pharmacy and nursing fields. Balancing 8-12 publishing and training events and contracts at a time, it is my responsibility to track progress and changes as well as schedule and manage logistics for both students, professors and publishers alike. It is the goal of my team to ensure that the publisher's educational goals are met through trainings, written manuals, webinars and virtual focus groups via constant communication through the onboarding process. The Grandview Group specializes in consumer research, product acceptance testing, and market seeding for companies and organizations doing business in Higher Education. In 2012 we conducted over 250 focus groups (live and virtual) with educators, institutions, and students. Additionally, we managed product development activities, acceptance and efficacy testing, market seeding actions, and product message testing that reached in excess of 100,000 educators, 20,000 students, and 1,500 college and university administrators. Clients include Pearson, McGraw-Hill, Wiley, CourseSmart, LWW, Oxford University Press, WH Freeman, National Geographic, Microsoft, Oracle, and several public and proprietary educational institutions. Show less

Special Education Teacher

• Dec 2011 - Dec 2012

-Taught Resource room, Multi-Categorical and Life Skills students ranging from K-5 -Executed lesson plans that included modifications and differentiated instruction for 14 students in various subjects via Triumphs, Treasures and Everyday Math -Responsible for all caseload interventions as well as complete documentation of IEP goals mandated by IDEA and NCLB -Volunteered at after school events -Wrote IEP’s, led and presented IEP meetings with parents, staff and administration, created instructional goals and objectives as well as initiated initial evaluations and behavior plans for students. All data reported to district. -Progress monitored all students on IEPs using Dibels as well as assessed new students using WIATTIII (Trained on Dibels New in May 2012) to determine proper placement Show less

Technical Customer Support

• Sep 2009 - Aug 2011

-Provided technical support and superb customer service for current and prospective email marketing clients using CRMs CMT, Console and RightNow. -Documented each customer interaction, account activity and billing management for each -Managed up to 3 chats at a time in RightNow assisting customers and resolving high priority/problem tickets -Utilized UserVoice to manage customer feedback and prioritize product enhancement initiatives -Peer coached and mentored multiple teams and new hires including identifying areas that need improvement, creating a plan for betterment, implementation of that plan and follow up to assess and revise performance interventions used -Volunteered with social activities committee, heading up the holiday party 2009 & 2010 -Top performer every month Show less

Events & Entertainment Manager

• Aug 2004 - Oct 2006

-Managed and coordinate all aspects Special Events for two locations -Oversaw and manage all aspects of Special Event Budgeting & Actuals -Maintained and promoted customer relations for VIP Rider Rewards club -Effectively communicated all requirements for successful events as the liaison between the company and the operational departments within the company and the customer -Wrote and designed written materials including: press releases, radio ads, print ads and fliers -Entertainment & Production Liaison worked directly with outside sources and companies Show less

Special Events Coordinator

• Jul 2002 - Aug 2004

-Responsible for all aspects of coordination of high end Slot Marketing events, casino and well as weddings and Mr. Wynn’s private functions -Ultimately responsible for every feature and details of special events on site from small scale (50 guests) to large scale (2000+) events, managing the interaction of catering, décor, A/V, VIP Services, housekeeping, etc. -Cultivated and maintained Vendor relations with various outside companies as well as interactions with in-house departments -On-site manager of events as well as acting producer -Auditioned and scouted talent for events (music, dancers, comedy, décor, etc) -Creative input on, wrote and edited printed pieces -Maintained relationships with VIP customers and friends of Mr. Wynn with five star service -Managed scheduling for on-call employees working events, acting as supervisor for these employees -Set up tastings, menu requests and scheduling banquet rooms and service for events -Coordinated between various departments working together including catering, banquet services, front desk, room reservations, A/V, housekeeping and casino operations -Office management for the Special Events office Show less