Experience

Knights Absorb - Learning

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Systems Manager

  • Oct 2020 - Present

  Responsible for processing and supervising Computer and information systems aligning and streamlining internal and external workflows

• Training Coordinator / Internal Quality Assurance Controller

  • Nov 2017 - Oct 2020

  Award-winning provider of exceptional learning & development training packages tailored to help organisations achieve their goals faster. Using a variety of techniques, methodologies, and technologies, we work with the very best trainers to ensure excellent quality training courses.



Knights Agency (part of the Absorb Group)

• United Kingdom
• Professional Training & Coaching
• 1 - 100 Employee

• Training Co-ordinator

  • Nov 2017 - Feb 2020

  Assisting the Client Services Management team to co-ordinate the successful delivery of high-level, instructor-led staff training across diverse companies within the healthcare sector.Working with trainers and key clients to process bookings and proactively align requests through strong communication and processes, whilst having the flexibility to meet customer demands and bespoke needs.Utilising smart technology and virtual reality techniques to enhance training experiences for a truly immersive experience.



Remote Working

• Freelance Virtual Assistant

  • Jun 2017 - Nov 2017

  Providing bespoke, dedicated virtual administrative support to meet your business requirements, primarily in the healthcare and wellbeing sector. Undertaking ad-hoc requests and / or longer term dedicated projects able to provide a wealth of services, including:-- Data entry- Typing and document formatting- Email management- Survey setup and results collation- Social media management- File management- Research- Sending reminder emails / thank you correspondence / feedback participation requests to customers and clients- Proofreading and editing- Chasing overdue invoices- Information gathering- End user testingPlease contact me to discuss your requirements and see how we can help you achieve objectives and targets.



IPRS Group

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Clinical Network Manager

  • Jun 2012 - Jun 2017

  Managing a team of network relationship co-ordinators to ensure compliance from the IPRS Health diverse Clinical Network. To strengthen relationships with strategic network partners to ensure overall changes and improvements to IT systems and contractual requirements are implmented, adhered to and KPI's achieved. Discussing cases and potential IPRS improvements that affect Clinics directly whilst maintaining high quality clinical care and governance. Overseeing various internal processes to ensure SLA's are met whilst maintaining the elite network of providers and working closer to improve patient journey & client expectations.Undertaking routine performance monitoring and management, complaints and compliments and stengthening relationships with partner clinics to ensure a smooth patient journey in line with clinical requirements.Working remotely as a virtual assistant executive demonstrates a strong and dedicated work ethic, excellent time management and organisational skills to meet deadlines through prioritisation and multi-tasking.

• AP Relations

  • Mar 2007 - Jun 2012

  Moved to Cyprus and luckily continue to work for IPRS (returning to the office twice a year). I am involved in any/all remote work from web testing to data entry to dealing with queries and liasing between SA office & HQ in Ipswich. Primary job is to ensure the smooth running of the AP Network and liase with all physio clinics to ensure they provide a good service whilst assisting them with any problems. Am also assisting the CRM's/BDM's more now with tender submission queries with help for the IPRS Preferred Provider Network.

• Team Leader

  • Mar 2001 - Feb 2007

  Started off as administrative assistant, mainly doing FCE Reports & audio typing whilst learning the full PCA process; progressed over time to Team Leader responsible for the day-to-day running of the Insurance Admin Dept to ensure SLA's met and efficient, smooth running team.



AMEC Construction

• General Administrative Assistant

  • Jan 1994 - Mar 2001

  I started as a junior administrative assistant, working up to Team Leader, assisting the estimating, buying & planning departments primarily for tender submissions & procurement database updating. I started as a junior administrative assistant, working up to Team Leader, assisting the estimating, buying & planning departments primarily for tender submissions & procurement database updating.