Experience

Ninja Theory
• United Kingdom
• Computer Games
• 100 - 200 Employee
• Facilities & Building Manager

  • Aug 2014 - Present


John Lewis

• United Kingdom
• Truck Transportation

• Recruitment Coordinator

  • Aug 2013 - Aug 2014

  Responsible for the management and co-ordination of all non-management recruitment; Selling Assistants, Catering Assistants, Stock Management Partners, Administration Assistants. Provided administrative support to Recruitment & Development Manager for Managerial roles; Section Managers. Experience with volume recruitment; Christmas temporary staff and student returners.

• Section Manager - Gifts & Home collections

  • Jul 2012 - Aug 2013

  Section Manager of a busy department within John lewis Cambridge. Main responsibilities included:•Develop Partners and team performance through active use of performance and development tools. •Use Partner opinion to drive continuous business improvement. •Lead Partners to deliver a warm and friendly customer experience that is unrivalled in the marketplace. •Lead and support Partners to deliver market leading merchandising and presentation standards.•To be a John Lewis brand ambassador and resolve customer queries or complaints at the first point of contact.•Achieve sales targets by leading, supporting and challenging Partners to actively sell the full product assortment and service range. Utilise all channels to secure sales.•Lead the section’s commercial performance and implement effective plans for driving sales, using all relevant information sources.•Achieve shrinkage targets by leading, developing and validating Partners knowledge of systems and operational processes. Minimise business risk and loss.•Drive a culture of Continuous Improvement. Show less

• Learning Development Coach

  • Aug 2002 - Jul 2012

  Purpose of RoleTo support in achieving branch recruitment and learning & development targets. To demonstrate the Partnership core values, behaviours and principles. To motivate and inspire Partners to maximise their contribution and potential to deliver both branch and personal objectives. To coordinate and support the use of the Partnership internal development framework.Main responsibilities• Work as part of a team to coach and develop Partners at every level, to help achieve personal goals and meet business targets.• Promote, provide and support learning & development opportunities for Partners at all levels, including the delivery and use of the John Lewis, intranet, promotion of Government Initiatives, change management and local flexibility work streams.• Support and coach managers in managing the performance of their teams enabling them to recognise and maximise talent by promoting use of the partnerships development framework and other performance management tools.• Achieve excellent facilitation and presentation skills in order to deliver the range of courses. • Support branch succession planning by spotting and growing talent.• Assist in the recruitment & induction of Partners ensuring new Partners are equipped to offer excellent customer service.• Develop links/ network with other LDC’s in the region, ensuring consistency in role and sharing best practice.• Focus Partners on service levels that exceed customers’ expectation, both internal and external.• Take ownership for own development and participate in a coaching and feedback culture to achieve agreed objectives to deliver department targets• Maintain an active personal development plan to achieve agreed objectives, both ‘business’ and ‘personal’ • Deliver results and strive to achieve Key Performance Indicators• Inspire and motivate Partners through outstanding leadership and empowerment, ensuring all Partners can achieve their potential Show less

• Section Manager - Various roles

  • May 1998 - Aug 2002

  For role details see more recent Section Manager appointment

• Selling Assistant

  • Aug 1995 - May 1998


Essex County Council
• Government Administration
• 700 & Above Employee
• Library Assistant

  • Sep 1993 - Jul 1995

Dorringtons bakery
• Selling assistant

  • Sep 1991 - Sep 1993