Experience

Sunshine Coast Hospital and Health Service

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• A/ IT Training Manager

  • Nov 2022 - Present

• Senior Trainer in Digital Health and Technology

  • Apr 2020 - Nov 2022

  In this role I develop collaborative relationships with key stakeholders. I write comprehensive needs analyses, and produce relevant strategic and planning documentation. I value a solid skills matrix that enables a team to identify opportunities for gap training, mentoring and upskilling.The collateral I produce is always of a high quality, including instructional guides and videos. Drawing on my experience with instructional and educational design methodologies, as well as visual and digital design principles and elements, I have produced a range of eLearning products. Focussing on a design project provides a great balance to strategic work.I do my research and analysis, identify barriers (there are always barriers!) and develop appropriate strategies to overcome them or to find an acceptable compromise. I love sharing my knowledge and skills to help others and I work collaboratively with my team to brainstorm ideas.I work with a lot of honesty and integrity. I'm personally accountable for products that I work on as providing the right product to a client is essential. I'm good at helping others get to the root of what they need, and I really enjoy a colourful whiteboard session! I'm all about evaluation, self reflection and continuous improvement.

• A/IT Training Manager

  • Feb 2019 - Apr 2020

  The Sunshine Coast Hospital and Health Service (SCHHS) is the major provider of public health services, health education and research in the Sunshine Coast, Gympie and Noosa local government areas. In 2017, the new Sunshine Coast University Hospital (SCUH) was opened, offering a range of new and expanded services for the Sunshine Coast, including the Sunshine Coast Health Institute (SCHI) – a unique partnership for education and research - on site.I lead a team of training resources in the identification, planning, development and management of training deliverables and resources required to ensure the successful implementation and adoption of large-scale programs in the organisation.I identified and grew various pipelines of work into the team that supported the strategic direction of the organisation, embedded our service offerings in high level education planning conversations and established growth in services that enabled work units to focus on delivering core business effectively in a supported and timely manner.I directed work within the team based on portfolios of experience and skill, and with consideration to timeframes and capacity. Under my direction, the team managed existing services and integrated new services and methods of support to clients. The services my team provided became highly valued and sought after and this was a direct reflection on the exceptional quality of work and stakeholder engagement applied to every interaction.

• Senior Information & Communication Technology (ICT) Trainer

  • Aug 2016 - Feb 2019

  Working within a multidisciplinary team including software development, database administration, testing, training, service delivery and infrastructure, in this role I performed training scoping and planning activities. This involved effectively engaging with key stakeholders and developing training needs analyses, strategy and planning documentation.In this role I also performed instructional design in the development of training materials including comprehensive and engaging eLearning utilising Adobe Captivate software, user manuals and quick reference guides. I performed educational design in the development of training programs recognising adult learning principles, learning styles, accessibility compliance and learner needs as well as prior experience of learners.I delivered training to clinical and administrative staff, including teams and individuals, that was engaging with contextualised content and embedded activities. These activities enabled learners to check their understanding and enabled me to apply flexibility to my training delivery to ensure no one was left behind. Training delivery modes were applied as relevant to each learner cohort.I implemented training evaluation activities to enable an environment of continuous improvement of all aspects of each training program.

• Training Manager

  • Jan 2016 - Aug 2016

  This role was established for the training aspects of implementation of an organisation wide program impacting workflows across five disciplines and requiring customer service delivery and training of over 3000 staff.The role involved leading and managing a diverse team with clinical and administrative backgrounds in a complex and high-pressure environment. High level analysis and planning, stakeholder engagement with both internal and external (vendor) clients and exceptional negotiation and problem-solving skills were required.



TAFE Queensland East Coast

• Educational Designer

  • Mar 2014 - Jan 2016

  TAFE Queensland is Queensland's largest, most experienced training provider delivering practical, industry-relevant training across a range of industries.This role involved project management of Learning Management System (LMS) transitional activities including the assembly of content and assessments in the LMS. Effective stakeholder relationship management to support effective business change was essential. I coordinated and provided learning activities to clients. This included the design, creation, packaging and maintenance of materials and resources for web conferencing.I successfully provided leadership in the development of innovative e-learning products to enhance business opportunities in a blended and distributed delivery environment. Through liaising with key stakeholders to analyse and assess existing resources and delivery models, I designed and developed new delivery models, eLearning resources and training solutions ensuring quality, compliant resources and delivery models for the best possible outcomes for clients.I applied educational and instructional design principles and practices and researched emerging learning technology trends, tools and solutions. I sourced and evaluated resources and assessment tools for quality, validity and suitability to delivery mode and training package requirements.In this role I identified staff training needs and provided training and mentoring for educational staff to ensure they had the skills, knowledge and ability to utilise innovative delivery models and tools to effectively support students. I maintained an understanding of the commercial aspects of TAFE including financial and business performance and any impact from external factors and I actively engaged with industry, business and the community.

• Project Officer, eLearning Projects and Online Development

  • Mar 2012 - Mar 2014

  In this role I enabled teaching teams to apply eLearning solutions as training and assessment tools. I was the web conferencing moderator, trainer and contact officer for the Institute, educating trainers and assessors in best practice of web-based training delivery. I investigated and made recommendations on eLearning solutions and applications for use in training design and delivery and I coordinated eLearning training for Institute staff.I applied project management to Learning Management System (LMS) development projects and supported and encouraged teaching teams to integrate flexible delivery and blended learning practices into training programs.Achievements:The team recorded a 45% increase in the number of work requests completed since I joined and began managing LMS development projects (Jan/Feb 2012 compared to Jan/Feb 2013)Key Accountabilities included:- Manage and undertake specific projects.- Analyse project requirements, consult with stakeholders and produce action plans.- Manage and prioritise the strategic and operational aspects of projects including the preparation of reports, spreadsheets, planning documentation and other written correspondence utilising a range of computer software packages.- Manage specific project activities ensuring completion within desired timeframes and budgets.- Monitor the progress of projects including the establishment of performance indicators and the maintenance of a quality record system to meet requests for information and for statistical and planning purposes. - Provide reports and regular feedback to management and prepare recommendations and strategies to facilitate project implementation.



TAFE Queensland East Coast

• Site Coordinator for state-wide Student Management System implementation

  • 2009 - 2010

  I successfully coordinated the implementation of TAFE Queensland's Institute Student Administration System regionally. I applied high level project management and service delivery techniques to evaluate and complete critical tasks and to achieve organisational objectives. I managed a team of trainers and provided training, coaching and feedback during the project. I planned, coordinated and conducted training delivery for all system users across four campuses utilising the Learning Management System (LMS).In this role I also developed and delivered comprehensive information sessions to all staff in preparation for the implementation of the software. I applied analytical, conceptual and problem-solving skills to solve complex problems throughout the duration of the project and I liaised with internal and external project stakeholders in relation to operational issues and to ensure that project deliverables were met. I provided briefings to executive staff on the progress of all aspects of the implementation.I performed help desk functions for users and developed, implemented, monitored and evaluated processes and procedures to ensure the successful completion of the project and to improve customer service and compliance while ensuring continuous improvement. I encouraged an environment where high quality work was achieved and was supported by the adherence to and development of quality system documentation.

• Project Officer - regional representation on large scale statewide project

  • 2009 - 2009

  For this role I was selected to represent the Sunshine Coast region for a five month period. The role involved testing various functionalities and processes in a number of test environments. Testing covered all functionalities of the Student Self Service component of ISAS2, delivery package creation, classes and courses, enrolment form generation, personal details input, enrolment processing including Recognition of Prior Learning and Professional Development, results input, and award processing. I created ad-hoc queries in Golden software to report on specific data from a training environment. I initiated specific tasks in line with project objectives and timelines and liaised with internal and external project stakeholders in relation to operational issues and to ensure that project deliverables were met. I reviewed project outcomes on an ongoing basis and adjusted for contingencies to maintain client driven project requirements. I assisted in the conduct of assembly, product and useability testing including the collection, collation and analysis of information. I prepared reports, spreadsheets and planning documentation and assisted with the preparation of documentation for assembly and product testing utilising a range of computer software packages. I maintained an awareness of legislative and other relevant parameters and utilised analytical, conceptual and problem solving skills in the analysis and interpretation of data. This role enabled.me to liaise with various organisational staff from across the state as well as external bodies and networks.

• Various positions

  • 2003 - 2009

  I held various positions during this time which enabled me to develop a comprehensive knowledge of the business, a sense of loyalty and a keen intent to ensure every customer both internal and external received the best possible service and had the best possible experience with our business. Positions held include:Data Quality OfficerAdministrative OfficerContact Centre ConsultantStudent Services Officer.