Hayley Hardiman
Operations & IT Coordinator at Pima Council On Aging- Claim this Profile
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Bio
Edie Goetz
Hayley has great knowledge of IT plus outstanding computer skills in many programs. She has much patience and is able to work professionally with all, even those with challenging personalities. Hayley not only has confidence in her skills but she also has a wonderful personality, is compassionate, treats everyone with respect, can work with all levels of management and can be trusted with confidential/sensitive information. Having Hayley on your team is one of the smartest additions you can make to improve the operations of your organization.
Antonio C. Estrada - ACE
My name is Antonio C. Estrada. I retired as the Older Americans Act Program Director at Pima Council on Aging. I write this recommendation in support of Hayley Hardiman. I've known Hayley for several years and have worked with her in her roles as both Cash Receipts Specialist in PCOA's Finance department and in her role as Operations & IT Coordinator in PCOA's Operations Division. I've known Haley to be very knowledgeable and professional in her job performance and in her interactions with staff at various levels. Haley is well versed in IT support functions as well as in the creation of agency training documents. Hayley also has a wonderful personality, making her a joy to work with. Hayley would be an asset to any agency she is employed with and I emphatically support and endorse Haley in her endeavors to improve her career options. Should you wish to contact me directly, I can be reached by cell at 520-250-4516. Regards, Antonio C. (Tony) Estrada
Edie Goetz
Hayley has great knowledge of IT plus outstanding computer skills in many programs. She has much patience and is able to work professionally with all, even those with challenging personalities. Hayley not only has confidence in her skills but she also has a wonderful personality, is compassionate, treats everyone with respect, can work with all levels of management and can be trusted with confidential/sensitive information. Having Hayley on your team is one of the smartest additions you can make to improve the operations of your organization.
Antonio C. Estrada - ACE
My name is Antonio C. Estrada. I retired as the Older Americans Act Program Director at Pima Council on Aging. I write this recommendation in support of Hayley Hardiman. I've known Hayley for several years and have worked with her in her roles as both Cash Receipts Specialist in PCOA's Finance department and in her role as Operations & IT Coordinator in PCOA's Operations Division. I've known Haley to be very knowledgeable and professional in her job performance and in her interactions with staff at various levels. Haley is well versed in IT support functions as well as in the creation of agency training documents. Hayley also has a wonderful personality, making her a joy to work with. Hayley would be an asset to any agency she is employed with and I emphatically support and endorse Haley in her endeavors to improve her career options. Should you wish to contact me directly, I can be reached by cell at 520-250-4516. Regards, Antonio C. (Tony) Estrada
Edie Goetz
Hayley has great knowledge of IT plus outstanding computer skills in many programs. She has much patience and is able to work professionally with all, even those with challenging personalities. Hayley not only has confidence in her skills but she also has a wonderful personality, is compassionate, treats everyone with respect, can work with all levels of management and can be trusted with confidential/sensitive information. Having Hayley on your team is one of the smartest additions you can make to improve the operations of your organization.
Antonio C. Estrada - ACE
My name is Antonio C. Estrada. I retired as the Older Americans Act Program Director at Pima Council on Aging. I write this recommendation in support of Hayley Hardiman. I've known Hayley for several years and have worked with her in her roles as both Cash Receipts Specialist in PCOA's Finance department and in her role as Operations & IT Coordinator in PCOA's Operations Division. I've known Haley to be very knowledgeable and professional in her job performance and in her interactions with staff at various levels. Haley is well versed in IT support functions as well as in the creation of agency training documents. Hayley also has a wonderful personality, making her a joy to work with. Hayley would be an asset to any agency she is employed with and I emphatically support and endorse Haley in her endeavors to improve her career options. Should you wish to contact me directly, I can be reached by cell at 520-250-4516. Regards, Antonio C. (Tony) Estrada
Edie Goetz
Hayley has great knowledge of IT plus outstanding computer skills in many programs. She has much patience and is able to work professionally with all, even those with challenging personalities. Hayley not only has confidence in her skills but she also has a wonderful personality, is compassionate, treats everyone with respect, can work with all levels of management and can be trusted with confidential/sensitive information. Having Hayley on your team is one of the smartest additions you can make to improve the operations of your organization.
Antonio C. Estrada - ACE
My name is Antonio C. Estrada. I retired as the Older Americans Act Program Director at Pima Council on Aging. I write this recommendation in support of Hayley Hardiman. I've known Hayley for several years and have worked with her in her roles as both Cash Receipts Specialist in PCOA's Finance department and in her role as Operations & IT Coordinator in PCOA's Operations Division. I've known Haley to be very knowledgeable and professional in her job performance and in her interactions with staff at various levels. Haley is well versed in IT support functions as well as in the creation of agency training documents. Hayley also has a wonderful personality, making her a joy to work with. Hayley would be an asset to any agency she is employed with and I emphatically support and endorse Haley in her endeavors to improve her career options. Should you wish to contact me directly, I can be reached by cell at 520-250-4516. Regards, Antonio C. (Tony) Estrada
Credentials
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Introduction to Relational Databases (CS1011)
Sophia LearningMay, 2023- Nov, 2024 -
Principles of Management (BUSI1013)
Sophia LearningMay, 2023- Nov, 2024 -
Project Management (PM1001)
Sophia LearningMay, 2023- Nov, 2024 -
CompTIA A+
CompTIAMay, 2023- Nov, 2024 -
Certified Scrum Master (CSM)
Scrum AllianceJun, 2023- Nov, 2024
Experience
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Operations & IT Coordinator
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Pima Council On Aging
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United States
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Public Policy Offices
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1 - 100 Employee
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Cash Receipts Specialist
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Feb 2018 - Dec 2020
Enter daily cash receipts into GL. Process bi-weekly payroll for Direct Care Workers. Compile invoices for monthly billings. Process credit card payments. Reconcile bank accounts and investment accounts. Work closely with Development department to reconcile donations. Assist CFO with additional projects as needed. Scan and deposit checks received. Assist CFO with establishing new banking accounts and processes. Enter daily cash receipts into GL. Process bi-weekly payroll for Direct Care Workers. Compile invoices for monthly billings. Process credit card payments. Reconcile bank accounts and investment accounts. Work closely with Development department to reconcile donations. Assist CFO with additional projects as needed. Scan and deposit checks received. Assist CFO with establishing new banking accounts and processes.
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Cool Box Portable Storage
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United States
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Warehousing and Storage
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1 - 100 Employee
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Captain of Awesomeness
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Apr 2012 - Jun 2017
Entered weekly payables for company / Completed bank reconciliations for multiple bank accounts / Managed 5 credit cards accounts with 50+ users / Filled in for Staff Accountant / Processed multi-state payroll for 40+ employees. Designed online scheduling template using Google Sheets / Acted as Interim Call Center Manager / Interviewed and hired prospective employees / Cross trained employees / Conducted annual reviews / Conducted monthly meetings / Administered disciplinary action when required. Coordinated travel arrangements for CEO, DOO, Regional Managers. Assisted in implementation of customized call center software, setup new merchant accounts for credit card processing. Processed claims on damaged belongings. Disputed credit card chargebacks. Ensured PCI compliance with credit card merchant accounts. Acted as CEO’s personal assistant. Handled escalated customer calls. Responsible for setting up new employee in ShoreTel software. Created and managed Skills Based call routing system. Managed individual user groups and permissions. Assigned DID lines to employees. Created hunt groups for afterhours phone calls. Input Holiday schedule into ShoreTel to ensure callers were not left in queue. Assisted and taught various employees up to CEO various software processes enabling them to become more self-reliant and comfortable with software applications. Coordinated implementing GPS tracking system in all fleet vehicles in 21 locations. Trained dispatch staff and management on GPS tracking reports. Set up safety notifications for unsafe driving to alert management. Assisted CFO with insurance audits. Reviewed safety practices. Arranged for back flow tests. Tracked and managed all needed business licenses / tax IDs needed to operate in multiple states. Show less
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Education
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2023 - 2023
Western Governors University
Bachelor of Science - BS, Information Technology -
CompTIA Tech Career Academy
A+ Certication -
Pima Community College
Associate's degree, General Studies
Community
