Experience

Rural Payments Agency

• Government Administration
• 400 - 500 Employee

• Operational Delivery

  • Jul 2019 - Present



Allay

• Newcastle upon Tyne, United Kingdom

• Inbound Customer Service Advisor

  • Feb 2019 - Jul 2019

  I am currently working in a temporary position for Allay Claims. I take inbound calls from clients who are checking if they were mis-sold PPI or Plevin. My main duties include: •Advising clients from the moment they enquire about a claim, the checks we do with the lenders, to the final decision stage or escalating cases to the Financial Ombudsman •Making outbound calls to advise clients of updates/requesting further necessary information •Inbound and outbound calls to the Financial Ombudsman regarding mutual clients •Administrative tasks including data input and arranging post to clients This role has strengthened my confidence in working individually and using my initiative. Show less



Echo-U Ltd

• United Kingdom
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Service Advisor

  • Oct 2018 - Jan 2019

  I began working at Echo-U during the Christmas peak time and worked until the end of it. I worked on the DPD campaign. My main responsibilities were: • Taking inbound calls from customers and consumers regarding parcels during the deliver process • Liaising with customers and consumers via email • Prioritising parcels for upgraded deliveries when necessary • Making sure to always follow DPA I began working at Echo-U during the Christmas peak time and worked until the end of it. I worked on the DPD campaign. My main responsibilities were: • Taking inbound calls from customers and consumers regarding parcels during the deliver process • Liaising with customers and consumers via email • Prioritising parcels for upgraded deliveries when necessary • Making sure to always follow DPA



Sgt Peppers

• United Kingdom
• 1 - 100 Employee

• Bar Staff

  • Apr 2017 - Mar 2018

  During my time in university, I worked at Sgt Peppers which is a very busy bar in Newcastle City Centre. My main responsibilities at Sgt Peppers were: • Customer service • Cash handling • Restocking • Cleaning and tidying • Waitressing • Garnish Prep During my time there, I worked busy shifts including PRIDE, derby day, and various other football match days and concerns nights as the bar is situated across the road from Newcastle City Hall venue. I left Sgt Peppers when I decided to leave university as I was moving towards Lanchester Show less



Hadrian's Tipi

• Newcastle upon Tyne, United Kingdom

• Bar Waitress

  • Nov 2016 - Jan 2017

  Hadrian's Tipi was a pop-up venue situated right outside of central station. I worked the duration of the time it was open over the Christmas period. My main responsibilities were: • Serving customers an array of hot and cold drinks • Taking food orders • Waitressing • Cleaning and tidying • Preparing fire pit • Sorting of the stock room and kitchen Hadrian's Tipi was a pop-up venue situated right outside of central station. I worked the duration of the time it was open over the Christmas period. My main responsibilities were: • Serving customers an array of hot and cold drinks • Taking food orders • Waitressing • Cleaning and tidying • Preparing fire pit • Sorting of the stock room and kitchen



The Half Moon Inn

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar Staff

  • Mar 2014 - Jan 2016

  The Half Moon Inn is a traditional style bar situated in the very centre of Durham. My main duties were: • Serving customers using computerised tills (EPOS system) • Restocking • Cleaning and tidying • Glass collecting and cleaning • Garnish prep • Promotions and upselling • Charity work for CRUK The Half Moon Inn is a traditional style bar situated in the very centre of Durham. My main duties were: • Serving customers using computerised tills (EPOS system) • Restocking • Cleaning and tidying • Glass collecting and cleaning • Garnish prep • Promotions and upselling • Charity work for CRUK



Bowburn Chop Suey House

• Bowburn, Durham

• Cashier

  • Oct 2012 - Jan 2016

  During my time working at the Chinese takeaway, I served customers both over the phone and over the counter. I helped with the general upkeep of the area as well as restocking and upselling where possible. During my time working at the Chinese takeaway, I served customers both over the phone and over the counter. I helped with the general upkeep of the area as well as restocking and upselling where possible.