Haydé Miranda

Manager, Customer Success at Ecaresoft
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Contact Information
us****@****om
(386) 825-5501
Location
Querétaro, Querétaro, Mexico, MX
Languages
  • Inglés -
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Luis Saucedo,

Haydé es una profesional experta en el sector salud, altamente competente y recomendable para puestos de liderazgo y directivos dentro de cualquier organización del sector.

Laura Mendez

Ingeniera altamente recomendada por sus habilidades de liderazgo, fluidez de comunicación, extrema organización, disciplina en la ejecución e identidad con la institución que representa. Con mucha experiencia en ramo médico-administrativo. Un verdadero placer trabajar junto a elementos tan valiosos como ella.

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Credentials

  • Design Thinking: Implementar el proceso
    LinkedIn
    Jun, 2020
    - Nov, 2024

Experience

  • Ecaresoft
    • United States
    • Software Development
    • 1 - 100 Employee
    • Manager, Customer Success
      • Jun 2020 - Present

      Make the client know and learn the Service from inside out, acting as a bridge between the support and the sales team. Make the client know and learn the Service from inside out, acting as a bridge between the support and the sales team.

  • Hospital Santo Tomás Querétaro
    • Mexico
    • Hospitals
    • 1 - 100 Employee
    • Chief Administrative Officer
      • Jun 2018 - May 2020

      Responsible for efficiently managing the company's resources to consolidate the startup operations and seek the positioning of the hospital in the zone. Monitor compliance with current applicable regulations to the business. Promote services and establish strategic alliances with doctors and third-party payers. Design corporate policies and ensure their implementation and monitoring so that they are complied. Report to Senior Management the results of the hospital's operations in financial and service issues. Show less

  • Hospitales Star Médica
    • Mexico
    • Hospitals and Health Care
    • 700 & Above Employee
    • Regional Quality and Processes Manager
      • Jul 2012 - Aug 2017

      Responsible for ensuring the implementation of the processes and strategies necessary to achieve objectives and contribute to patient satisfaction and company's profitability. Responsible for maintaining the operational management model with a focus on quality and patient safety. Monitor compliance with applicable laws and regulations. Carry out federal and municipal licensing and permits. Maintain the format and corporate image. Support legal cases. Attend and follow up on internal and external audits. Implement and evaluate KPI ́s. Guarantee documentary control. Manage and administer new projects. Show less

  • Grupo Empresarial Bite
    • Tampico y alrededores, México
    • General Manager Administration
      • Jun 2010 - Jul 2012

      General administration of the company. Administration, service and customer and supplier care. Purchase-sale of specialized products. Process efficiency strategy. KPI ́s evaluation and control. Design and implementation of business strategies. Responsible for designing, planning, organizing, coordinating national and international academic events. General administration of the company. Administration, service and customer and supplier care. Purchase-sale of specialized products. Process efficiency strategy. KPI ́s evaluation and control. Design and implementation of business strategies. Responsible for designing, planning, organizing, coordinating national and international academic events.

  • Beneficencia Española
    • Tampico y alrededores, México
    • Head Of Quality Management
      • Jan 2008 - May 2010

      Responsible for coordinating the implementation and maintenance of the quality management system, by defining the document framework, monitoring and evaluation of processes, quality tables and continuous improvement. KPI’s implementation and monitoring. Hospital certification before the Consejo de Salubridad General with 100% compliance with the applicable criteria. Registration and monitoring of non-conformities of audits. Responsible for coordinating the implementation and maintenance of the quality management system, by defining the document framework, monitoring and evaluation of processes, quality tables and continuous improvement. KPI’s implementation and monitoring. Hospital certification before the Consejo de Salubridad General with 100% compliance with the applicable criteria. Registration and monitoring of non-conformities of audits.

  • Sistemas y Servicios
    • Chihuahua y alrededores, México
    • Senior Process Consultant
      • Jan 2003 - Aug 2007

      Responsible for coordinating consulting projects related to organization, reengineering, accreditations, certifications and quality systems. Implementation of changes, evaluation and monitoring of improvements. Human talent management. Main clients: Ministry of Social Development of the State of Chihuahua (Chihuahua ́s Institutes of Health, Sports, Women, Tarahumara, General and Regional Hospitals). Responsible for coordinating consulting projects related to organization, reengineering, accreditations, certifications and quality systems. Implementation of changes, evaluation and monitoring of improvements. Human talent management. Main clients: Ministry of Social Development of the State of Chihuahua (Chihuahua ́s Institutes of Health, Sports, Women, Tarahumara, General and Regional Hospitals).

Education

  • Tecnológico de Monterrey
    Six Sigma Black Belt, Administración y gestión de empresas, general
    2013 - 2014
  • Instituto Tecnológico de Cd. Cuautémoc
    Ingeniero Industrial, Calidad y Productividad
    1997 - 2002

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