Psychotherapist

• Jun 2019 - Present

Consultant

• Oct 2015 - Sep 2018

Accenture Customer Innovation Network Consultant Worked with C-suite executives to plan, facilitate, and execute immersive sessions to address leadership development, employee engagement and performance o Conducted interviews and research to create white papers focused on thought leadership, operational implications, and emerging industry trends for both internal and client audiences o Managed and served as first point of contact for junior-level colleagues for professional development o Directly assisted Global Lead of Accenture’s Customer Innovation Network on critical processes such as client development and performance reviews Digital Experience and Strategy Business Design Analyst o Analyzed client financial data and KPIs, digital capabilities and organizational structure to develop three high-level Business Cases evaluating expected business benefits, options, risks and costs. o Conducted immersive research to understand customer and associate needs that included stakeholder, customer and contextual interviews in order to develop a comparative/competitive audit summary. o Leveraged insights gained from digital capability review to plan and prioritize digital roadmap and multi-year plan for continual improvement and optimization of the future state customer experience. Retail Digital Customer and Channel Analyst o Owned and developed seven retail store innovation reports used by Accenture Customer Innovation Network for executives at NRF. o Provided analysis and drafted recommendations to highlight digital functionalities for client visits. Business Analyst o Developed content and conducted financial analysis for a multi-year initiative supporting client modernization efforts. Sales proposal sold as Strategic Decision Management for $50 million. o Established and stood-up cross program project management processes for $6 billion retailer. o Designed client-facing SharePoint site that was utilized program wide. Show less