Experience

Retired
• Machinery Manufacturing
• 700 & Above Employee
• Retired

  • May 2021 - Present


Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Director Outsourcing Vendor Management

  • 2018 - 2021

  Lead a central team of Vendor Managers in the Vendor Management Office partnering with divisions and corporate functions across the bank to deliver a vendor management framework to better manage overall value, risk and performance of vendor relationships. Directly manage specific strategic vendor relationships and partner with Vendor Managers in the business functions to focus on improving Vendor Relationship Management, Performance Management, Governance and Financial Management activities for key global contracts. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• • 2008 - 2017

  Maximised benefits of third-party contracts, with collective spend of $1.1B p.a. and ~14,000 resources, by designing and managing an industry leading, multi-faceted measurement program including performance scorecards, service levels, customer satisfaction surveys, data analytics and benchmarking.Accomplished 99%-100% attainment of contractual service levels and increased customer satisfaction from 73% to goal of 85%Negotiated two iterations of contract renewals simultaneously with seven vendors delivering industry leading benefits aligned to company transformational goals - hiring of critical vendor resources; rate savings; improved service levels and contract terms. Guided senior leaders by creating and communicating executive presentations on status of strategic initiatives and driving decisions.Designed, implemented and managed a central invoice validation and reconciliation system that ensured accurate controls of >$1B annual vendor payments; recognised as industry best-practice.Transformed reporting of resource information from a manual, vendor provided solution to an automated internal system of record solution leveraging Apptio platform . Show less

• • 2002 - 2008

  Designed, implemented and managed key governance processes for strategic managed services infrastructure vendors from initial out-tasking through maturation. Interpreted contract language and negotiated compelling partnership positions with vendors on key initiatives, including resolving ~$30M annual contractual disputes and delivery of asset and configuration management system (80K+ EUC devices; 7K+ servers; 31K MIPS mainframes; DASD; Tape; O/S & 3rd party software).Governed vendor service delivery through measurement of performance via scorecards and leadership surveys as well as running monthly governance meetings of vendor and client leaders, ensuring vendors provided strategic initiative status updates and met contractual obligations.Mapped and documented 13 key business management processes across all infrastructure platforms to enable Sarbanes-Oxley certifications and adherence.Designed and managed three-party (vendor; client; benchmarker) contractual benchmarks, negotiating rate reductions of >$215M for three year period. Show less

• • 1999 - 2002