Experience

NoBlue2

• United Kingdom
• Software Development
• 1 - 100 Employee

• Development Manager

  • Oct 2022 - Present

• Development Team Leader

  • Dec 2020 - Oct 2022

• NetSuite Developer

  • Mar 2019 - Dec 2020



Nickolls and Perks Ltd Fine Wine Merchants

• Birmingham, United Kingdom

• NetSuite Systems Administrator

  • Mar 2018 - Mar 2019

  • 1st line support between users and developers, progressing issues into support cases where external action is required • Identifying and prioritising development to benefit all staff and increase productivity and ease • Creating temporary fixes for software bugs to maintain business easily while partner developers issue defect updates • Developing system customisations using Suitescript 1.0 and 2.0 in an SDF Eclipse environment • Increasing background automation to boost productivity and remove error margins Show less



William George

• United Kingdom
• Retail
• 1 - 100 Employee

• IT Project Manager

  • Mar 2017 - Mar 2018

  •Providing application support and delivering projects aimed to improve and develop the company •Acting Head of Finance duties, including journals, bank reconciliation and asset management •Troubleshooting existing API problems and creating manual workarounds for contingency practices •Continually finding ways to increase productivity of workers by streamlining NetSuite processes •Actively improving knowledge of SuiteScript 1.0/2.0 by exploring different development options •Utilised B2B alliances to implement own-branded auction software on our site, with connections to NetSuite. Provided staff training and improvement works •Created custom forms for vehicle uploads, laying framework for automatic vehicle data retrieval via new Vendor Centre app integration •Redesigned BigCommerce e-commerce platform to match William George website design •Created upload procedures to enable selling through BigCommerce Show less



Kitchen Food Company

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• IT/ERP Implementation Assistant

  • Apr 2015 - Feb 2017

  •1st and 2nd line troubleshooter for all IT issues in a multi-site FMCG company; •Main line of support for any Apple, Windows 7/10, iOS, MS Office and access control issues; •Emergency out-of-office and out-of-hours technical support to staff; •Updating Active Directory, Exchange and File Access systems; •Coaching users on troubleshooting measures to prevent repetitive call outs; •Maintenance of the software and hardware asset register; •Mentoring small team of interns to pro-actively gain Netsuite knowledge; •Introducing an automated roster which showed managers the cost of the staff they had scheduled, accurate to almost 100%. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jun 2014 - Mar 2015

  •Supervising the day-to-day running and daily sales targets of the drive-thru store; •Training new Baristas in Starbucks beverage standards; •Conducting opening and closing cash management duties, following company procedures; •Increasing brand awareness by conducting coffee tastings and food sampling. •Achieving a 97% Audit score by diligently maintaining a clean and safe operation; •Raising the store to 2nd in district of 13 by driving repeat sales and maximising customer connection. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Team Leader

  • Mar 2011 - Jun 2014

  •Scheduling a team of 90 cashiers to match the visual demand of open tills against the expected sales figures and staffing budget; •Maintain a customer survey happiness level of 70% and above by ensuring maximum customer service is delivered to every customer; •Cross-Trained on all sections, enabling me to assist the store wherever shortages occur; •Ensuring all legal and audit paperwork is correctly completed to a high standard. •Reducing the number of unopen tills and queues during busy periods by improving the daily schedule, which managed break time staff movements and open checkout locations; •Boosting customer usage of self-scan tills by offering 1-2-1 demonstrations and ease of use; •A member of the internal staff ‘council’, who discussed store and company business, and helped staff feel more supported. Show less



Radio Nipper

• Kingston upon Thames, United Kingdom

• Station Manager

  • Sep 2012 - Sep 2013

  Whilst at University, I created and managed Radio Nipper, Kingston University’s student radio station. I fundraised for equipment and encouraged student awareness of the new student radio. As Station Manager, my responsibility was to ensure the premises licences were up-to-date and correct figures sent upon request. I organised schedules and meetings and prevented possible decline in new hands. My First project was the research, setup and implementation of the radio software and hardware. This was followed by a large amount of training sessions throughout the year to show the presenters how our software worked. I designed the website, which allowed users to listen to the radio station, and installed software to keep logs of the legal data we needed. This was followed with a big improvement push. I upgraded the website to aid the advertising we started to put out. I rethought and changed the software we used to be more user friendly and easier to use, and set about an easier training process, encouraging a better community spirit within the radio peers. Show less



International Youth Arts Festival

• Kingston upon Thames, United Kingdom

• Event Management Intern

  • Oct 2011 - Jul 2012

  I spent a year as an Events Management intern, my major overall achievement was creating, producing and showcasing a multimedia event at the 2012 International Youth Arts Festival. I sourced and recruited volunteers, advertised my event, and searched out professionals in the field who could advise me. I completed and submitted the various Health and Safety forms needed to perform in a public space, changing and adapting the potential risks for indoor/outdoor work. I spent a year as an Events Management intern, my major overall achievement was creating, producing and showcasing a multimedia event at the 2012 International Youth Arts Festival. I sourced and recruited volunteers, advertised my event, and searched out professionals in the field who could advise me. I completed and submitted the various Health and Safety forms needed to perform in a public space, changing and adapting the potential risks for indoor/outdoor work.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Tech Support Adviser

  • Sep 2010 - Dec 2010

  As a Tech Support Adviser, I was there solely to help customers with their tech needs. With that as a priority, I was able to quickly build up a reliable rapport with our customers, using language and terminology equal to their level of technological understanding. This job allowed me to stretch my ability of being able to understand and use things easily. With ranges of new products and a wide range of different features available in existing products, I had to quickly learn what features of a given product range suited the customers needs most efficiently. Amongst supporting customers, I also had to make sure our merchandise was displayed cleanly and neatly, whilst minimising the risk of theft from high-value lines. Show less