Experience

Boxer

• New Zealand
• Consumer Services
• 1 - 100 Employee

• Global Customer Success Lead

  • Nov 2021 - Present

  Auckland, New Zealand



O'Brien Glass Industries

• Australia
• Retail
• 1 - 100 Employee

• Head of Customer Solutions

  • Jun 2020 - Nov 2021

  Sydney, New South Wales, Australia



Allianz Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Contact Center Manager

  • Jul 2018 - Jun 2020

  Brisbane, Australia



Youi Insurance

• Australia
• Insurance
• 700 & Above Employee

• Head of Sales NZ

  • Sep 2015 - Apr 2018

  Auckland, New Zealand -Develop Sales strategies which a align to the market and improve revenue whilst keeping the client at the heart of the situation. - Develop and maintain a high performance environment through strong leadership, coaching and fostering a learning environment.

• Head of Client Servies & Retention

  • Apr 2014 - Sep 2015

  Auckland, New Zealand - Monitored market trends and implemented changes to align with the market. - Provided Senior leadership and development to staff to ensure consistent improvement was achieve - Created a culture of encouragement and recognition which assisted in maintaining lower than industrry standard turnover.

• Operations Manager

  • Aug 2013 - Apr 2015

  new zealand