Experience

Wall Grain Handling Systems Limited

• Canada
• Farming
• 1 - 100 Employee

• Grain Monitoring Coordinator

  • Mar 2022 - Present

  • Diagnosed issues on customer systems over the phone, using web-based tools.• Provided technical support to customers.• Trained new Grain Monitoring Technician.• Planned and optimized trips for the Grain Monitoring Technician.• Digitized Technicians timesheets for easy tracking of hours.• Tracked efficiency metrics using the digitized time sheets.• Wrote manual to aid in the training of future technicians.• Utilized technical knowledge of the system to assist sales team in selling monitoringsystems.• Developed and maintained systems to better track special inventory.• Cultivated and maintained strong customer relationships.• Cold called customers about issues I diagnosed to stimulate business and provide customer satisfaction

• Grain Monitoring Technician

  • Mar 2018 - Mar 2022

  • Installed and serviced grain monitoring systems across Western Canada.• Diagnosed both on site and over the phone issues with monitoring systems using web basedtools.• Planned work trips to be as efficient as possible.• Developed timesheet to track time on site and time traveling.



Wallace + Wallace Fences and Doors

• Canada
• Construction
• 1 - 100 Employee

• Commercial Fence Foreman

  • Jun 2015 - Mar 2018

  • Supervised small crews on site (1-3 people).• Repaired and installed various kinds of fencing.• Operated Skid Steers and attached tools.• Interacted with customers (both individual clients and general contractors) to ensuresatisfaction. • Supervised small crews on site (1-3 people).• Repaired and installed various kinds of fencing.• Operated Skid Steers and attached tools.• Interacted with customers (both individual clients and general contractors) to ensuresatisfaction.