Experience

Karumba Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Identity (Okta) Consultant

  • Sep 2023 - Present

  London, England, United Kingdom



Checkout.com

• United Kingdom
• Financial Services
• 700 & Above Employee

• Identity (Okta) Consultant

  • Sep 2023 - Present

  London, England, United Kingdom



haloSync

• United Kingdom
• Information Technology & Services

• IT Consultant

  • Apr 2022 - Present

  London, England, United Kingdom



LogRocket

• United States
• Software Development
• 200 - 300 Employee

• Content Advisory Board Member

  • Feb 2023 - Present



KeebCats

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Director

  • Jan 2021 - Present

  London, England, United Kingdom Co-founder of KeebCats, the #1 vendor for Custom Mechanical Keyboard products in Europe! We are currently a team of four and growing! As co-founder, I take care of all things Operations. Whether it be leading storefront operations (Shopify - soon to be headless!), developing our impending front-end, managing our ad-estate, analysing site data, creating seamless customer experiences or taking product pics, I make sure that the lights are on and customers are happy! Drop me a DM if… Show more Co-founder of KeebCats, the #1 vendor for Custom Mechanical Keyboard products in Europe! We are currently a team of four and growing! As co-founder, I take care of all things Operations. Whether it be leading storefront operations (Shopify - soon to be headless!), developing our impending front-end, managing our ad-estate, analysing site data, creating seamless customer experiences or taking product pics, I make sure that the lights are on and customers are happy! Drop me a DM if you're one of the thousands of budding keyboard-enthusiasts who needs some help getting started! Show less



Depop

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Head of IT

  • Mar 2021 - Aug 2022

  London, England, United Kingdom - Working to bring Depop to the forefront of the IT Ops space - Played an integral role in the acquisition of our company leading the IT charge through the acquisition process - Built the framework for hypergrowth which occurred through the pandemic, allowing the company to grow by 300+ members of staff in an elegant and painless manner, ultimately leading to our acquisition - Building and leading a team to support some of the finest staff in the UK - Setting the vision and tone of… Show more - Working to bring Depop to the forefront of the IT Ops space - Played an integral role in the acquisition of our company leading the IT charge through the acquisition process - Built the framework for hypergrowth which occurred through the pandemic, allowing the company to grow by 300+ members of staff in an elegant and painless manner, ultimately leading to our acquisition - Building and leading a team to support some of the finest staff in the UK - Setting the vision and tone of all things IT at Depop - Gracefully and personably managing key business stakeholders and executives - Embodying the team-player mindset and working with, not against, my peers to empower them whenever possible

• IT Engineering Lead

  • Jan 2020 - Mar 2021

  London, England, United Kingdom • Working to bring Depop to the forefront of the IT Ops space • Using developer tools to alleviate the burden & inefficiency of manual tasks, bolstering our infrastructure against common pitfalls; Scripting (Python & Shell), Okta, AWS, REST API, Jamf Pro, Snipe IT, Jenkins • Building modern solutions to everyday issues; Automated AV setups, self service of applications and identity management, automated logging & alerting of issues & requests • Contributing towards the open-source… Show more • Working to bring Depop to the forefront of the IT Ops space • Using developer tools to alleviate the burden & inefficiency of manual tasks, bolstering our infrastructure against common pitfalls; Scripting (Python & Shell), Okta, AWS, REST API, Jamf Pro, Snipe IT, Jenkins • Building modern solutions to everyday issues; Automated AV setups, self service of applications and identity management, automated logging & alerting of issues & requests • Contributing towards the open-source world, allowing for the betterment of all our peers; Rota assignment bot, compliance framework for macOS, Google Forms-drive automated onboarding for Okta • Managing IT budget for the company and forecasting for growth and additional projects • Hiring a small but mighty team and focusing on automation rather than an abundance of IT staff

• Senior IT Support Engineer

  • Dec 2018 - Jan 2020

  London, United Kingdom • Leading IT support at Depop - from hiring to strategic planning • Planned and executed office expansion - Project managed the move from office infrastructure to hardware/service provisioning • Managed automation of all the things - allowed for growth from ~100 members of staff to 400+ in a matter of months • Onboarded Agile coach to allow for a more structured approach to an IT team • Worked with DevOps teams to allow a truly modern approach to day-to-day support • Skills… Show more • Leading IT support at Depop - from hiring to strategic planning • Planned and executed office expansion - Project managed the move from office infrastructure to hardware/service provisioning • Managed automation of all the things - allowed for growth from ~100 members of staff to 400+ in a matter of months • Onboarded Agile coach to allow for a more structured approach to an IT team • Worked with DevOps teams to allow a truly modern approach to day-to-day support • Skills achieved includes but not limited to: MDM - Jamf Pro & Intune, AWS, Active Directory, macOS - Linux - Windows, Snipe-IT, Azure, LAN/WLANCisco/Juniper/Aruba, Canon/HP/Xerox printers, Xerox Workplace, Papercut, Office 365, domain migrations, BCP/DR lead, Python/Shell scripting, API usage, Slack, Sophos administration, AWS, Adobe CC, Cisco AnyConnect, Google Admin, GAM, PowerShell, Zoom, Google Hangouts, Google Meet, LastPass, 1Password, Jenkins, Ansible, Okta, Auth0



The Telegraph

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Service Support Engineer

  • Sep 2017 - Dec 2018

  • Providing 1st and 2nd line IT support for users, across a variety of Operating Systems & systems; MacOS/OSX, Windows 7-10, Ubuntu • Take the lead on the helpdesk, ensuring tickets are closed within SLA, motivating the support team, lead by example with good user communication provide help and guidance to the team. • Providing user/account administration, troubleshooting, and logging IT Service Requests for the 1,000+ users • Assisting with application testing and deployment of… Show more • Providing 1st and 2nd line IT support for users, across a variety of Operating Systems & systems; MacOS/OSX, Windows 7-10, Ubuntu • Take the lead on the helpdesk, ensuring tickets are closed within SLA, motivating the support team, lead by example with good user communication provide help and guidance to the team. • Providing user/account administration, troubleshooting, and logging IT Service Requests for the 1,000+ users • Assisting with application testing and deployment of end user services • Assist with desk moves & patching ensuring services are working • Ensuring the Shift Lead or Service Support Manager is made aware in a timely manner, any issues which could prevent a service ticket being delivered as promised • Skills achieved includes but not limited to: Mobile Device Management; SCCM management; imaging of multiple Operating Systems; VMware management; use & management of Citrix VDIs; Linux/Ubuntu usage; DHCP/DNS/TCP/IP troubleshooting; Microsoft Office 2003-365 usage/administration; SCCM administration & management; cloud service usage & administration; BYOD device awareness; professional client service; Sophos administration; working alongside BC/DR site specialists; ITIL v3 Show less



The Portsmouth Grammar School

• ICT Services Technician

  • Jul 2015 - Sep 2017

  • Providing 1st and 2nd level IT support for users, and 3rd line support Apple systems and servers • Experience using and administering Windows Server 2008 & 2012, using Active Directory to manage users & groups and using SCCM to image computers and distribute software • Experience using OSX Server & macOS Server alongside MDM agents (AirWatch, Profile Manager, Lightspeed) to manage devices • Have given training to staff and students on a wide range of services, from using the cloud… Show more • Providing 1st and 2nd level IT support for users, and 3rd line support Apple systems and servers • Experience using and administering Windows Server 2008 & 2012, using Active Directory to manage users & groups and using SCCM to image computers and distribute software • Experience using OSX Server & macOS Server alongside MDM agents (AirWatch, Profile Manager, Lightspeed) to manage devices • Have given training to staff and students on a wide range of services, from using the cloud (Dropbox, Google Drive & Owncloud) to Office 2003, 2007, 2010, 2013 and Office 365 • Familiarity and comfort using Windows XP, 7, 8, 8.1 & 10, MacOS and OSX, as well as Ubuntu and Linux experience • Sole Mobile Device Manager, using Apple, Android, Chrome and Microsoft products • Skills achieved includes but not limited to: Mobile Device Management; Server Management; Imaging of multiple Operating Systems; computer hardware maintenance; hardware & software diagnostics & troubleshooting; cloud services; SCCM usage; LAN, WAN, Firewall & TCP/IP support Show less



University of Portsmouth

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT Help Advisor

  • Sep 2014 - Jul 2015

  Portsmouth, United Kingdom • Part of the Student Service Delivery team, providing staff and students with support on both IT related and non-IT related issues; strong communication, punctuality and problem solving skills were essential to being employed • Provided face-to-face customer service to the 25,000 staff and students at the University, both independently and in a team, with a range of different software packages being used • Cleaned, maintained and serviced the vast range of computing systems owned by both… Show more • Part of the Student Service Delivery team, providing staff and students with support on both IT related and non-IT related issues; strong communication, punctuality and problem solving skills were essential to being employed • Provided face-to-face customer service to the 25,000 staff and students at the University, both independently and in a team, with a range of different software packages being used • Cleaned, maintained and serviced the vast range of computing systems owned by both students and the University; an eye for detail and attentive manner had to be maintained • Entrusted with Administrator rights on University systems, a role necessary for the running of all IT systems • Skills achieved included but not limited to: Maintaining IT systems, OS installation & familiarity (Windows XP-10 Preview & Mac OS), computer hardware maintenance, hardware & software diagnostics & troubleshooting, Microsoft Office Suite familiarity (Word, PowerPoint, Project etc), LAN, WAN, Firewall & TCP/IP support, virus and malware removal, customer service, professional client service, telephone skills Show less



Horizon Electronics

• Sales Assistant

  • 2008 - 2011

  Worked in an electronic peripheral and component shop, assisting customers with their purchases. Strong Customer Service and a knowledge of technology was essential in the role.