Experience

Taxonic

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Manager

  • Mar 2023 - Present



ATTIJARIWAFA BANK

• Préfecture de Marrakech, Morocco

• Branch Manager

  • Nov 2014 - Apr 2019

  • Directing all operational aspects including day-to-day operations, customer service, human resources, administration, and sales. • Increasing the branch performance and meet goals and metrics. • Managing a team of four people, providing training and coaching. • Performing periodic internal controls to comply with applicable regulations • Providing management with monthly and quarterly reports. • Sharing knowledge with other branches and HQ on best practices and business opportunities. • Working continuously on increasing employee and customer satisfaction. Show less



GROUPE ATTIJARIWAFA BANK

• Préfecture de Marrakech, Morocco

• CUSTOMER MANAGER

  • Dec 2009 - Oct 2014

  • Maintaining and developing the customer portfolio. • Controlling and updating CRM data. • Promoting and selling products and services. • Providing operational support to customers, and ensuring customer satisfaction • Setting up marketing plans together with the branch manager. • Adhering to the banking procedures and compliance rules. • Maintaining and developing the customer portfolio. • Controlling and updating CRM data. • Promoting and selling products and services. • Providing operational support to customers, and ensuring customer satisfaction • Setting up marketing plans together with the branch manager. • Adhering to the banking procedures and compliance rules.