Experience

COPE COMMUNITY SERVICES, INC.
• United States
• Mental Health Care
• 1 - 100 Employee
• Recovery coach

  • May 2023 - Present


Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Customer Service Agent

  • Apr 2022 - Present

  - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone and following up with customers as needed. - Take incoming calls; reservations, rate quotes, general questions and answers, provide information, resolution for customers, and provide the most efficient service possible. -Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. -Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. - Process returns, check-ins and exit kiosk transactions. - Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Show less



CODAC Health, Recovery & Wellness, Inc.

• United States
• Mental Health Care
• 100 - 200 Employee

• Out Reach Engagement Specialist

  • May 2021 - Mar 2022

  Outreach Engagement Specialist Provide individuals with appropriate referrals to community programs and services. Conduct initial screening of individuals for eligibility for MAT services and make appropriate referrals. Coordinates intake and enrollment with the appropriate CODAC staff by supporting individuals until enrollment is completed. provide follow up on all referrals to assess outcomes and additional services as required. Perform integrated healthcare assessments. Assess and address barriers to treatment engagement. Assist in wellness and reengagement outreach via telephone or home visits. Track and maintain written records of community contacts and outreach for potential enrollment Show less



Home Instead Senior Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Caregiver

  • May 2019 - May 2021

  • Direct Care Worker- Caregiver (Habilitation • Provided at home patient care and services and activities of daily living • Documenting clients’ behavior and progress • Direct Care Worker- Caregiver (Habilitation • Provided at home patient care and services and activities of daily living • Documenting clients’ behavior and progress



Himmel Park Library

• United States
• Medical Practices

• Library Page

  • Mar 2014 - May 2018

  • Assist with library events. • Utilizing professional organization skill by setting up meeting rooms for events, reporting gate count, Organizing items. • Assist in training newly hired employees on what is expected of them and their responsibilities. • Help patrons of all ages navigated Microsoft office and other computer programs. • Help patrons find information on the computer. • Organize activities and crafts for children. • Assist with library events. • Utilizing professional organization skill by setting up meeting rooms for events, reporting gate count, Organizing items. • Assist in training newly hired employees on what is expected of them and their responsibilities. • Help patrons of all ages navigated Microsoft office and other computer programs. • Help patrons find information on the computer. • Organize activities and crafts for children.