Experience

ConverseNow.AI

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 1 Support Technician

  • Mar 2023 - Present

  • Provided Level 1 support to franchises/stores experiencing issues with their AI or service • Revamped “Unified Closure” document that tracks stores that need to remain shut off • Using Google tools (SharePoint, Sheets, Docs, GMail, etc…) for tracking • Used Zendesk for tickets and tracking issues • Created recurring issues ticket tracking document in Google Sheets to identify potential roadblocks in our systems and updates • Built a Notion page for Support Team to act as a Continuity Binder for new hire training. Parameters being any qualified individual would be able to use just that material to effectively do the level 1 support job • Restructured the new hire program, streamlined the process for getting new hires trained and ready to work almost entirely autonomously Show less



Children's of Alabama

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Desktop Technician

  • Aug 2022 - Dec 2022



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Composite Tool Kit Custodian

  • Sep 2017 - Oct 2022

  Provides rapid mobilization of critical support assets, inventories and reconciles differences with product, manages 7.2 million dollars deployed assets. Provides proper shipping instructions, packaging, and handling for air/ground/sea shipment of mission critical items. Tracks TMDE, Haz, and MIS based items over local network. Performs annual, semi-annual, and quarterly inspections for general quality and condition. Supervises junior enlisted members, advises senior leaders, represents unit at squadron and group level functions. Program manager for class 3 laser system, 1.2 million dollar TMDE asset program, War Readiness Materials, Vehicle Management, and up to 6 thousand item deployable kit. Show less

• Aerospace Maintenance Journeyman

  • Oct 2013 - Oct 2022

  Advises on problems maintaining, servicing, and inspecting aircraft and aerospace SE. Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and SE. Troubleshoots and maintains aircraft structures, systems, components, and SE. Tests repaired components using mockups and test equipment. Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engine run-up. Accomplishes weight and balance functions. Jacks, tows, and services aircraft. Inspects aircraft structures, systems, components, and SE. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checks components for clearances, tolerances, proper installation, and operation. Inspects and operates powered and nonpowered aerospace ground equipment. Inspects and identifies aircraft corrosion for prevention and correction. Reviews maintenance forms, aircraft records, and reports to ensure complete documentation. Inventories and maintains alternate mission equipment. Performs section supervisor, crew chief, aero repair, support, and maintenance functions. Coordinates maintenance plans to meet operational commitments. Supervises and assists in launching and recovering aircraft. Reviews maintenance data collection summaries to determine trends and production effectiveness. Performs crash recovery duties. Performs staff and supervisory management functions. Show less

• Aerospace Maintenance Apprentice

  • Jun 2012 - Oct 2013

  Advises on problems maintaining, servicing, and inspecting aircraft and aerospace SE. Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and SE. Troubleshoots and maintains aircraft structures, systems, components, and SE. Tests repaired components using mockups and test equipment. Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engine run-up. Accomplishes weight and balance functions. Jacks, tows, and services aircraft. Inspects aircraft structures, systems, components, and SE. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checks components for clearances, tolerances, proper installation, and operation. Inspects and operates powered and nonpowered aerospace ground equipment. Inspects and identifies aircraft corrosion for prevention and correction. Reviews maintenance forms, aircraft records, and reports to ensure complete documentation. Inventories and maintains alternate mission equipment. Performs section supervisor, crew chief, aero repair, support, and maintenance functions. Coordinates maintenance plans to meet operational commitments. Supervises and assists in launching and recovering aircraft. Reviews maintenance data collection summaries to determine trends and production effectiveness. Performs crash recovery duties. Performs staff and supervisory management functions. Show less



The Vape Loft

• United States
• Retail
• 1 - 100 Employee

• Sales Manager

  • Jun 2021 - Jul 2022