Network Analyst

• Jul 2023 - Present

Technical Support Analyst

• Dec 2022 - Present

Analyzed issues to identify troubleshooting methods needed for quick remediation. Patched software and installed new versions to eliminate security problems and protect data. Monitored systems in operation and quickly troubleshot errors. Remotely supported and solved Tier 3 support tickets. Developed and implemented bug fixes and patch sets for existing web applications. Analyzed issues to identify troubleshooting methods needed for quick remediation. Patched software and installed new versions to eliminate security problems and protect data. Monitored systems in operation and quickly troubleshot errors. Remotely supported and solved Tier 3 support tickets. Developed and implemented bug fixes and patch sets for existing web applications.

Cyber System Operator

• Nov 2020 - Present

Planned and implemented various upgrades to system hardware and software. Analyzed complex project server issues and worked on large enterprise and business-critical applications. Performed network security design and integration duties. Resolved issues and escalated problems with knowledgeable support and quality service. Implemented, developed and tested installation and update of file servers, print servers and application servers. Planned and implemented various upgrades to system hardware and software. Analyzed complex project server issues and worked on large enterprise and business-critical applications. Performed network security design and integration duties. Resolved issues and escalated problems with knowledgeable support and quality service. Implemented, developed and tested installation and update of file servers, print servers and application servers.

PC Technician

• Jun 2022 - Dec 2022

Imaged and prepared new computers for integration into company networks and systems. Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. Patiently walked individuals through basic troubleshooting tasks. Implemented internal quality standards to secure electronic records integrity. Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Imaged and prepared new computers for integration into company networks and systems. Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. Patiently walked individuals through basic troubleshooting tasks. Implemented internal quality standards to secure electronic records integrity. Performed installation, maintenance and repair for complex internal computer hardware and various software applications.