Experience

Distinctive Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations at Hampton Inn Boston Natick

  • Feb 2023 - Present

• Director of Guest Services at The Verve Hotel Boston Natick, Tapestry Collection by Hilton

  • Jan 2022 - Feb 2023

• Director Of Guest Services at Hampton Inn Natick

  • Apr 2021 - Jan 2022

• Housekeeping Manager at Hampton Inn Natick

  • Jun 2019 - Apr 2021



Claremont Companies

• Needham, MA

• Front Office Manager at Homewood Suites Needham

  • Mar 2018 - Jun 2019



Colwen Hotels

• United States
• Hospitality
• 200 - 300 Employee

• Operations Supervisor at Residence Inn Needham

  • Jun 2016 - Mar 2018

  Supervise and support staff in a variety of departments including Food & Beverage, Front Desk, and Housekeeping. Perform quality check in room inspections and food and beverage. Trained, coached and mentored staff to ensure smooth operations Interacted positively with customers while promoting hotel facilities and services. Greeted and welcomed all hotel guests with a smile. Managed ordering and budgeting for hotel market Supervise and support staff in a variety of departments including Food & Beverage, Front Desk, and Housekeeping. Perform quality check in room inspections and food and beverage. Trained, coached and mentored staff to ensure smooth operations Interacted positively with customers while promoting hotel facilities and services. Greeted and welcomed all hotel guests with a smile. Managed ordering and budgeting for hotel market



Distinctive Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager at the Hampton Inn Boston-Natick

  • Jun 2015 - Jun 2016

  My responsibilities include: • Working to create a positive and inviting environment for our guests • Supervising housekeepers, breakfast servers, and front desk agents • Creating weekly work schedules for Front Desk and Breakfast employees • Respond to needs and concerns voiced by clients; troubleshoot problems that arise on a daily basis • Participate in hiring and training of new staff • Participate in managing multiple aspects of a busy, successful hotel My responsibilities include: • Working to create a positive and inviting environment for our guests • Supervising housekeepers, breakfast servers, and front desk agents • Creating weekly work schedules for Front Desk and Breakfast employees • Respond to needs and concerns voiced by clients; troubleshoot problems that arise on a daily basis • Participate in hiring and training of new staff • Participate in managing multiple aspects of a busy, successful hotel



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Aug 2014 - Jun 2015

  My responsibilities included: • Welcoming guests on arrival and provide information regarding availability, room types, room rates • Assigning rooms pertaining to guests’ needs and choice • Providing information regarding hotel policies and activities both on the phone and in person about the hotel My responsibilities included: • Welcoming guests on arrival and provide information regarding availability, room types, room rates • Assigning rooms pertaining to guests’ needs and choice • Providing information regarding hotel policies and activities both on the phone and in person about the hotel



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jun 2013 - Jul 2014



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Nov 2011 - Nov 2013



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• Guest Services

  • Aug 2010 - Nov 2011