Experience

Brilliant Earth

• United States
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Customer Experience Associate

  • Jun 2017 - Present



OTG Management

• United States
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Mar 2017 - Present



Landry's Seafood

• United States
• Hospitality
• 1 - 100 Employee

• Banquet and Sales Coordinator

  • May 2016 - Feb 2017

  -Managed a staff of approx. 60 employees -Implemented several incentive programs to motivate employees to work harder with more profitable results -Wrote effective front of house schedules to fit business demands by studying sales history and trends -Researched unconventional means of generating revenue and brought in several new major clients -Used aggressive and consistent sales strategies to bring $30,000 in new revenue to my store in 8 months -Evaluated monthly performance measures and evaluations to increase employee skill sets and restaurant profit Show less



Landry's Seafood

• United States
• Hospitality
• 1 - 100 Employee

• Head Trainer

  • May 2014 - Dec 2015

  -Responsible for training all incoming servers, bartenders and hosts -Organized all training and cleaning schedules -Demonstrated genuine hospitality while greeting and establishing rapport with guests -Precisely describe menu items and special offerings while appropriately identifying wine pairings -Developed delegation strategies of managerial tasks to key employees -Responsible for training all incoming servers, bartenders and hosts -Organized all training and cleaning schedules -Demonstrated genuine hospitality while greeting and establishing rapport with guests -Precisely describe menu items and special offerings while appropriately identifying wine pairings -Developed delegation strategies of managerial tasks to key employees



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Wing Certified Trainer

  • Jan 2012 - Dec 2013



University of New Orleans

• United States
• Higher Education
• 700 & Above Employee

• Tutor

  • Aug 2010 - Dec 2013

  -Taught 30+ students throughout the course of two semesters -Arranged bi-weekly one on one sessions with each of my students -Tracked progress of each student three times per semester and discussed with them areas of growth as well as opportunities for improvement -Managed the office for five other tutors including organizing and ordering supplies quarterly -Taught 30+ students throughout the course of two semesters -Arranged bi-weekly one on one sessions with each of my students -Tracked progress of each student three times per semester and discussed with them areas of growth as well as opportunities for improvement -Managed the office for five other tutors including organizing and ordering supplies quarterly